Library Services Specialist III

Apr 06, 2017
Institution Type
Four-Year Institution

Library Services Specialist III

Humboldt State University

(Job #17-22) Library Services Specialist III, Library User Accounts Coordinator, $3,371.00-$5,836.00/mo. Appointments are normally made at the beginning of the salary range. This is a full time, benefited, probationary, 12-month position in the University Library.

Position Summary: This position coordinates Library User Account Services, opening the library Sunday - Thursday as well as providing oversight of library operations and enhanced services to students, staff, faculty and community users during weekday and weekend hours.

Duties: This position is responsible for:
  • Designs and produces HSU, Library, and departmental ID cards and badges;
  • Responsible for overseeing Library billing operations using an integrated library system such as Alma;
  • Provides lead work direction to other library and clerical staff;
  • Liaison to University Center, Dining and Housing Services, ID vendors, and other campus departments on ID related policies, procedures, and workflow;
  • Works closely with Information Technology Services and Library Systems to ensure quality and accuracy of patron loads;
  • Uses, maintains, troubleshoots and repairs ID card functions, database, and equipment;
  • Responsible for opening the Library Sunday-Thursday, work schedule is Sunday (10:45a-7:15pm) and Monday - Thursday (7:15a-4:15pm) when classes are in session. During intersessions work schedule may change to Monday-Friday 7:45a-4:45pm. May be asked to close on occasion, and work extended hours during finals;
  • Collaborates with other library/clerical staff and coordinating unit work flow. This includes staffing a busy service desk, assisting with interviewing, hiring, monitoring, directing, scheduling, and training student assistants, and overseeing volunteers and interns working in Circulation;
  • Maintains effective communication on all levels and refers problems that fall outside of guidelines to the Library Circulation Supervisor;
  • Provides expert and outstanding customer service to all patrons, including high-level problem resolution and service recovery, and supporting student information inquires when librarians research service is unavailable;
  • Uses Alma and, and PeopleSoft, or manual procedures to determine the status of/or information on patrons or materials as well as doing a variety of tasks dealing with charging and discharging, renewals, placing holds, searches, updating records, and issuing library privileges;
  • Provides technical and training expertise to Digital Media Lab (DML) equipment and other equipment at the Checkout Desk.
  • Support Library events coordination, marketing, and planning;
  • Acting as the backup staff member in emergency staffing situations during evenings, weekends, and holidays in the Circulation department.
Minimum Qualifications: Education and Experience: Completion of a high school education or equivalent certification plus two to three years of related library and/or clerical experience or an equivalent combination of experience and education.

Knowledge, Skills and Abilities:
  • Experience related to the job duties listed above, including knowledge of Access Services office procedures and practices.
  • Ability to work cooperatively with faculty, staff, users, vendors, and the public in a constructive and positive way.
  • Ability to direct and instruct co-workers, and to plan and organize the work of others.
  • Ability to work independently within the framework of established Library procedures;
  • Ability to work accurately with attention to detail;
  • Ability to use discretion in applying rules, regulations, and procedures;
  • Ability to communicate effectively with University faculty, staff, users, and vendors both orally and in writing;
  • Ability to learn and operate the Alma Unif, as well as MS-Office applications, especially MS-Word, Excel and MS-Access;
  • Familiarity with ID card production programs such as ID Flow, Google Document applications, campus wide software programs such as Odyssey, PeopleSoft, and Fischer Identity Management;
  • Ability to work constructively with campus IT personnel when problem solving.
  • Ability to quickly learn and apply policies and procedures related to assigned functional work area.
  • Demonstrated proficiency in English grammar, punctuation and spelling, including the ability to clearly communicate verbally and in writing.
  • Ability to work under minimal supervision to perform assigned work.
  • Ability to work within a diverse environment and be service-oriented in working with patrons and other library staff, including the ability to establish and maintain effective working relationships within and outside the library.
Preferred Qualifications: Bachelor's degree.

Application Procedure: Please note that our application process has changed! We now require application materials to be submitted electronically. If assistance is needed, the Human Resources & Academic Personnel Services office (located in Siemens Hall room 212) has a computer station available and our front office team would be happy to assist you. Qualified applicants should submit electronically the following materials:Submission of the application materials should be sent as email attachments to

Please include your last name and the job # (17-22) in the subject line of the email.

Application Deadline: This position is open until filled. The first review of applications will be Monday, April 17, 2017.

HSU is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

Human Resources
Siemens Hall - Room 211
Arcata, CA 95521-8299
(707) 826-3626
Fax: (707) 826-3625

It is the responsibility of the applicant to provide complete and accurate employment information. Incorrect or improperly completed applications will not be considered for vacancies. Any reference in this announcement to required periods of experience or education is full-time activity. Part-time experience or education - or activities only part of which are qualifying- -will receive proportionate credit. In accordance with applicable Collective Bargaining Agreements, preference may be given to the campus applicants covered by these agreements. However, positions are open to all interested applicants, both on and off campus.

Evidence of required degree(s), certification(s), or license(s) will be required prior to the appointment date. The successful candidate for a position at HSU is required to be fingerprinted through the Humboldt State University Police Department or their local law enforcement agency. The results of the fingerprint process must be received by the university prior to the candidate’s appointment. The cost of the fingerprinting is borne by the university.

Humboldt State University is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Humboldt State University can be found at

Humboldt State University is a Title IX/Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race,religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


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