Workstation and Systems Support Technician II

Location
Los Altos Hills
Posted
Apr 06, 2017
Institution Type
Community College


Foothill-De Anza Community College District

Workstation and Systems Support Technician II

Posting #: 16-141

Campus: Central Services

Number of Working Months: 12 Months

Starting Salary: $5,524.01 (per month)

Close Date: 4/25/2017

Open Until Filled: No

Employment Duration: Full-Time

Description:

The Foothill-De Anza Community College District is currently accepting applications for the classified position above.

JOB SUMMARY:

The Workstation and System Support Technician II as an integral part of the team responsible for comprehensive troubleshooting of computer systems (end points and department servers), including but not limited to TCP/IP, printing, e-mail, Operating Systems, application installation as well as to deploying images to any or all computer systems at the District. The Workstation and System Support II must posses strong safe trouble shooting techniques. Strong customer service skills are key when interacting with management, staff, faculty, and students. This position must be able to lift up to 30 pounds and must posses. As the position may include travel to conduct work at various locations, a valid California's drivers license will also be required.

DEFINITION:

Under the direction of an assigned supervisor, troubleshoot, service, maintain and repair computers, peripheral and other electronics equipment; install and configure personal computer hardware and software; operate various tools and electronic test equipment to troubleshoot and repair equipment; recommend, install, maintain, and troubleshoot multiple server hardware and software systems.

DISTINGUISHING CHARACTERISTICS:

The Workstation and Systems Support Technician I is assigned to service a variety of personal computer hardware, software and associated peripheral equipment requiring installation, maintenance, and support. In addition to the above-mentioned duties, the Workstation and Systems Support Technician II, is responsible for comprehensive trouble shooting, involving detailed procedures to localize the area of difficulty following standard instructions and procedures. Workstation and Systems Support Technician, Senior serves in a lead capacity and performs skilled repair, maintenance and installation of servers, computers, and peripheral devices.

EXAMPLE OF DUTIES AND RESPONSIBILITIES:

Depending upon assignment, duties may include, but are not limited to, the following:

  1. Perform duties to assure proper operations of the computer systems and servers for the campus to provide resources for the staff, faculty and students.
  2. Configuration and debugging of network desktop clients and systems to include TCP/IP, network printers, security management, and other applications.
  3. Create and maintain various user accounts on the computer system.
  4. Participate in the planning, administration and maintenance of technical functions and matters related to multi-vendor equipment and software; assure high technology status for equipment and software utilized in classrooms and laboratories to enhance the College's quality of high-tech instruction.
  5. Communicate with various departments to determine current and future technical needs; promote the use of new technology equipment and software for future network expansion.
  6. Provide instruction to faculty, administrators and students on various technical concepts, materials and functions.
  7. Communicate with vendors and staff regarding software maintenance, materials and product capabilities.
  8. Monitor system backups, maintains and schedules backup procedures.
  9. Troubleshoot and perform various technical computer and peripheral repair duties including diagnosing system failures and isolating faulty parts; repair or replace parts; contact and monitor equipment maintenance vendors; and verify and test systems before returning to appropriate location.
  10. Serve as a resource for computer purchase upgrades and emerging technologies; recommend system and software upgrades for increased productivity and compatibility; set up new computers and peripheral equipment.
  11. Provide assistance to students, faculty and staff on utilizing computer and software programs including remote access and on the proper use of audio-visual or electronic equipment.
  12. Order parts, schedule repairs and complete related paperwork for warranty claims as necessary and may deliver computer hardware to classrooms or other locations as required.
  13. Install and maintain computer and peripheral equipment for classrooms and offices; schedule equipment usage; troubleshoot and resolve problems.
  14. Operate a variety of computers, peripheral equipment, diagnostic software, applications software, hand tools and other assigned equipment.
  15. Operate a computer to establish and maintain schedules and other records; maintain accurate inventory and control procedures; utilize various programs to generate, review and maintain reports and logs and to evaluate system information.
  16. Consult with faculty and staff on equipment evaluations for purchase.
  17. Adhere to hardware, software, and service standards and polices at all times.
  18. Prepare documentation on various areas of responsibility and create status reports at designated timeframes.
  19. Prepare and maintain a variety of files and records related to assigned activities.
  20. Research information utilizing a variety of sources to assist in repairs and upgrading computer, peripheral and electronic equipment; maintain current knowledge of technological advances in the field.
  21. May be required to work at the call center at various times to assist in troubleshooting desktop related issues.
  22. Purchase materials and equipment and prepare requisitions as needed.
  23. Oversee the work of casual employees and provide training on technical issues.
  24. Attend meetings as assigned; maintain current knowledge of technological advances in the field.
  25. Drive to various locations to set up and modify new and existing computer workstations.
  26. Perform a variety of maintenance and troubleshooting duties on various electronic equipment, software packages, and documentation; troubleshoot network connections and software problems.
  27. Perform related duties as assigned.

EMPLOYMENT STANDARDS:

Knowledge of:

  1. Methods and procedures of operating electronic computers and peripheral equipment.
  2. Diagnostic techniques, procedures, equipment and tools used in electronics and computer repair.
  3. Computer hardware systems and software applications utilized by the District.
  4. Technical aspects of field of specialty.
  5. Oral and written communication skills.
  6. Record-keeping techniques.

Ability to:

  1. Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  2. Troubleshoot, service, maintain and repair computer, peripheral and other electronics equipment utilized by the District.
  3. Operate various tools and electronic test equipment to troubleshoot and repair equipment.
  4. Provide technical assistance to computer systems users.
  5. Respond to user requests for assistance and malfunction correction and provide technical support.
  6. Maintain current knowledge of technological advances in the field.
  7. Communicate effectively both orally and in writing.
  8. Establish and maintain cooperative and effective working relationships with others.
  9. Prepare and maintain records and files.
  10. Meet schedules and time lines.
  11. Plan and organize work.

MINIMUM QUALIFICATIONS

  1. Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  2. Any combination equivalent an associate's degree in computer science or related field AND three (3) years experience in computer/electronic service and repair, and systems support.

WORKING CONDITIONS:

Environment:

  1. Office environment.
  2. Driving a vehicle to conduct work.

Physical Abilities:

  1. Hearing and speaking to exchange information in person and on the telephone.
  2. Dexterity of hands and fingers to operate computer keyboard, testing equipment and power tools.
  3. Seeing to read various materials.
  4. Standing for extended periods of time.
  5. Walking.
  6. Reaching overhead, above the shoulders and horizontally.
  7. Bending at the waist, kneeling or crouching.
  8. Lifting, carrying, pushing or pulling objects up to 30 lbs.

APPLICATION PACKET:

  1. A District on-line application on http://hr.fhda.edu/careers/. *In the application, you will provide information, which demonstrates your understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff. Additionally, you will be asked to explain how your life experiences, studies or work have influenced your commitment to diversity, equity and inclusion.
  2. A cover letter addressing your qualifications for the position.
  3. A current resume of all work experience, formal education and training.

If any required application materials are omitted, the committee will not review your application. Items not required (including reference letters) will not be accepted. For full-consideration, all application packets must be received by 11:59 pm on the closing date.

Please allow yourself ample time to complete your application and resolve any technical difficulties that may arise with your submission. We do not guarantee a response to application questions within 48 hours of the closing date. You may also visit our “Applicant Information” to assist with technical difficulties at: http://hr.fhda.edu/careers/a-applicant-instructions.html

CONDITIONS OF EMPLOYMENT:

Position: Full-Time, Permanent, 12 months per year

Starting date: As soon as possible upon completion of the search process.

Starting Salary: $5,524.01 (per month); plus benefits; Salary Grade: C1-55

Full Salary Range: $5,524.01- $7,399.57 (per month)

Excellent benefits package which includes medical coverage for employee and eligible dependents, dental, vision care, employee assistance program, long term disability, retirement benefits and basic life insurance. For information on our benefits package that includes medical for employees and dependents, visit our web site: http://hr.fhda.edu/benefits/index.html.

Persons with disabilities who require reasonable accommodation to complete the employment process must notify Employment Services no later than the closing date of the announcement. The successful applicant will be required to provide proof of authorization to work in the U.S. All interviewing costs incurred by applicant are the responsibility of the applicant.

For more information about our application process contact:

Employment Services

Foothill-De Anza Community College District

12345 El Monte Road

Los Altos Hills, California 94022

(650) 949-6217

Email: employment@fhda.edu

http://hr.fhda.edu/



To apply, visit: http://hr.fhda.edu/careers/

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