Salesforce Administrator

Apr 06, 2017
Institution Type
Four-Year Institution

Salesforce Administrator

Worcester Polytechnic Institute

Department: Undergraduate Enrollment Services

Position Status: Administrative Exempt Positions

Basic Function:
The Salesforce Administrator will continually develop, maintain, and support the Salesforce platform in use by the Undergraduate Enrollment Services (UES) subdivision consisting of Undergraduate Admissions, Pre-Collegiate Outreach Programs, and Student Aid & Financial Literacy. Reporting to the Director of Innovation and Assessment, the Salesforce Administrator will work with the Salesforce platform, including Marketing Cloud and the TargetX managed package, and support the end user use of the platform. In addition to being the primary administrator for UES, this individual will also provide general technical support and training to UES, assist with the transition to a new university-wide student information system, and create and maintain documentation regarding technology processes and policies.

Principal Duties and Responsibilities

  • Daily administration and support of UES’s Salesforce database including, but not limited to, managing multiple user setup, profiles and roles, security settings, customization of objects, fields, record types, page layouts and validations.

    Create and manage complex workflow rules, data validation, and triggers in collaboration with UES leadership and end-users.

    Champion and promote Salesforce within UES including providing training and professional development.

    Develop and create customized and ad hoc reports, dashboards, events, and forms in Salesforce, TargetX, and associated applications.

    Manage and assess all Salesforce and TargetX testing and updates, including devising test plans, creating test cases, establishing protocols and appropriate testing environments, and coordinating actual software testing. Keep UES Salesforce users informed about system functionality and enhancements.

    Create and perform data imports and exports using ETL tools.

    Keep abreast of new Salesforce features and functionality and provide recommendations for process improvements.

    Provide UES Salesforce users with technical support. Logging and track identified system problems through resolution.

    Create and maintain digital documentation around Salesforce and technology processes.

    Coordinate with other WPI departments utilizing the Salesforce platform and represent UES on university committees and working groups pertaining to Salesforce.

    Support the transition to a new university-wide student information system.

    Assist with the analysis and redesign of business processes as well as the implementation of these processes within the Salesforce platform and a new student information system.

    Other duties as assigned.

    Position Requirements

  • Bachelor’s degree required.

    2+ years Salesforce experience strongly preferred. Salesforce certification and experience with TargetX and Marketing Cloud preferred. Please include details of Salesforce experience in cover letter.

    Understanding of relational databases and data integration tools; Informatica and Axiom/Axiom Elite preferred.

    Experience with programming languages such as SQL, JavaScript, HTML, Java; Apex and SOQL preferred.

    Excellent verbal and written communication skills, strong attention to detail, strong analytical skills, and ability to work independently, as well as part of a team, on multiple simultaneous projects.

    Ability to establish and maintain strong relationships, influence others, and move toward a common vision or goal. Ability to work with people of all levels of technical knowledge.

    Ability to comprehend and translate technical information and apply to business solutions.

    The expected salary range for this position is $65,000-70,000.

    Posting Date: 04/05/2017

    Open Until Filled: Yes

    Special Instructions to Applicants:

    EEO Information:
    We are an Equal Opportunity Employer and do not discriminate against applicants due to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability. We are looking for individuals who value creativity, diversity, inclusion, and collaboration.

    Criminal Background Check Statement:
    A pre-employment criminal records check is required.

    To apply, visit:

    WPI, the nation's third oldest private technological university, established in 1865 by New England industrialists John Boynton and Ichabod Washburn consists of 80 acres set in a safe, residential section of Worcester, Massachusetts—the second largest city in New England—home to 13 colleges, and situated 40 miles west of Boston.


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