Dispatcher & Operations Assistant

MicroServe Consulting, Inc.
Gaithersburg, MD
Apr 06, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

We are seeking a Dispatcher & Operations Assistant to join our team! You will perform clerical and administrative functions in order to drive company success.

  • Answering In-bound phones
  • General Bookkeeping - Product Receiving and Invoicing
  • Service ticket management and tracking
  • Prioritize and escalate tickets
  • Purchase / Receipt Tracking
  • Interact with clients daily and maintain relationships
  • Office and Product organization
  • Follow Up with technicians for time billing
  • Provide backup support to other departments when needed
  • Prepare items for shipping
  • Plan and schedule appointments and events
  • Greet and assist onsite guests
  • Answer inbound telephone calls
  • Develop and implement organized filing systems
  • Perform all other office tasks

  • Must be at work prior to 8:30 AM M-F every working day
  • Previous experience dispatching in IT or other related fields
  • Strong Customer Service skills
  • Excellent communication skills required (verbal, written, and listening)
  • Ability to prioritize and multitask
  • Excellent written and verbal communication skills
  • Strong attention to detail and accuracy
  • Strong organizational skills
  • Very Proficient in Microsoft Office including Outlook
  • Proficient in Quick Books

Company Description
MicroServe Consulting, Inc. is a unique provider of IT Solutions, Managed Security, IT Support Services, Network Support, and IT Equipment to small and medium sized businesses in the Maryland, Virginia, Washington DC, and Denver Metro areas. MicroServe can provide your complete IT Solution, unlike IT consultants who act only as advisors or just provide a few pieces of a customer's needs and then refer them elsewhere for the rest.

MicroServe Consulting provides on-site and remote Network and IT support services, backup solutions, phone systems, low voltage structured cabling, and hosting for small to medium sized businesses in the Maryland, Washington DC, and Denver areas.

Gaithersburg, MD


Wed, 5 Apr 2017 07:08:04 PDT