Financial Aid Services Advisor (Multiple Positions)

New York, NY
Apr 06, 2017
Institution Type
Four-Year Institution


Baruch College is ranked among the region and nation's top colleges by U.S. News & World Report, Forbes, Princeton Review, and others. Our campus is within easy reach of Wall Street, Midtown, and the global headquarters of major companies and non-profit and cultural organizations, giving students unparalleled internship, career, and networking opportunities. The College's more than 17,000 students, who speak more than 110 languages and trace their heritage to more than 170 countries, have been repeatedly named one of the most ethnically diverse student bodies in the United States. This position reports to the Director of Financial Aid Services or her/his designee.

Responsibilities include but are not limited to the following:

  • Verifies students' eligibility for all types of aid programs and resources. Supports compliance by reviewing and correcting students' pertinent data. Processes and awards all types of aid.
  • Represents the office at on- and off-campus events and disseminates appropriate information.
  • Assists families, undergraduate, and graduate students with their aid application and processing.
  • Reviews, updates, and inputs financial aid information in CUNYfirst, legacy and homegrown systems, and databases as well as external sites including but not limited to COD, CPS and NSLDS.
  • Helps establishing optimum services to students, their families, and the College community.
  • Contacts and informs students of the status of their financial aid file; monitors students' contacts in social media and responds to emails and phone calls.
  • Keeps records of students' patterns and provides feedback to improve services.
  • Participates in staff meetings and professional development seminars, workshops, and conferences.
  • Collaborates in the production of the office's Policy and Procedures Manual.
  • Helps with the supervision and evaluation of support staff and student workers.
  • Aids with special projects or activities as designed and assigned by the Director or designee.

The position requires the ability to work a permanent evening (10 AM to 6 PM) schedule. This schedule may change to accommodate summer or weekend special hours as well as the need of the students or the office.


  • Bachelor's Degree required
  • Two years' experience in a fast-paced financial aid environment preferred
  • Current knowledge of higher education software required (preferably CUNYfirst/PeopleSoft/Oracle)
  • Experience with student database/on-line systems as well as Federal and state regulatory compliance
  • Proficiency in Microsoft Office Suite (with an emphasis in Excel skills) highly preferred
  • Strong customer service orientation, leadership skills, and attention to details are essential along with excellent oral, written and interpersonal skills
  • Must be team spirited, articulate, and flexible
  • Proven problem-solving abilities and can conduct independent research
  • Demonstrated ability to work with a diverse population


Counsels applicants and students on eligibility for financial aid programs, assisting them in the application process.

  • Verifies eligibility for Federal and State financial aid programs including grants, scholarships, and guaranteed student loans
  • Performs application intake, evaluation, processing and awarding
  • Assists in the production of Financial Aid online, print material, and websites
  • Advises students on good academic standing requirements and the appeal process; reviews appeals for dependency overrides and budget adjustments
  • Conducts group workshops and represents the financial aid office at various on- and off- campus events
  • Serves as a liaison between the college office and Direct Loan Providers
  • Performs other related duties as assigned.


Assistant to HEO




$40,815 - $44,308; salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


Visit, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates should provide a resume and cover letter.


May 4, 2017


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Location: Baruch College

Job Title: Financial Aid Services Advisor (Multiple Positions)

Job ID: 16618

Full/Part Time: Full-Time

Regular/Temporary: Regular


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