Desktop Support Specialist

Solugenix Corporation
Atlanta, GA
Apr 05, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Responsibilities: Your Role: This is the opportunity to work among some of the industry's top names working on some of the most challenging technical problems.
  • Responsible to deliver outstanding service to both internal and external customers First point of contact to Support desktop systems and applications used by Executive/Leadership team
  • Anticipate hardware and software needs for planning and budgeting
  • Ability to create software distribution packages Write scripts to automate processes as necessary To work as part of a team by providing guidance and backup to the L1 and L2 support personnel and assisting others in an efficient, professional manner

Key Result Areas:
  • Create Standard Operating Procedures for existing and new systems and functions
  • Recommend proactive measures to reduce overall impact or potential impact of future incidents

Qualifications: Your Experience and Know-How:

  • 5+ years of experience in Desktop administration Bachelor's Degree in Computer Science or related field (Preferred)
  • Professional certifications related to networking, support, TOGAF, or ITIL (Preferred) Very Strong troubleshooting, analytical, organizational and communication skills.
  • Experience troubleshooting hardware issues, desktops, printers, LAN equipment
  • Advanced knowledge of networking protocols (TCP/IP, DNS, DHCP)
  • Experience with software and patch distribution
  • Ability to take on new tasks and learn new technologies in a fast-paced work environment Must be able to work flexible hours and weekends

Company Description
Solugenix, the longest serving independent IT consulting firm in the nation, delivers comprehensive, managed-services IT solutions known for their innovation, value and dependability. Our custom IT services, including Application Lifecyle Management Services, Business Applications Support, Custom Inbound/Outbound Call Centers, IT Service Desk Operations and Support and Professional Staffing solutions are tailored to unique industry requirements and delivered with predictable, manageable costs to optimize mission-critical transactions, drive business value and support customer success.

Atlanta, GA


Tue, 4 Apr 2017 14:12:19 PDT