Learner Services Assistant

Apr 05, 2017
Institution Type
Four-Year Institution

Northeastern University

Learner Services Assistant

Requisition Number: STFR003639

Division/College: Professional Advancement Network

Location: Boston Main Campus

Full-time/Part-time: Part Time


The Learner Services Assistant will provide support to the Office of Academic Advising and will serve as a primary initial contact for all visitors to the office. Reporting to the Associate Director of Operations, this position performs a variety of duties, assisting with the daily functions of the Office of Academic Advising related to customer service, administrative support, event planning, and research. S/he assists in a wide range of projects to support the administrative processes, special initiatives, and programmatic needs of the Office of Academic Advising, and other tasks as deemed appropriate by the Associate Director. Among other responsibilities, the Administrative Assistant is charged with

  • Serving as a SEVIS-certified liaison to OGS (s/he works closely with F-1 students to review and help process SEVIS forms and to make referrals as appropriate to OGS)
  • General upkeep of office including conference room, kitchen area, and storage room as well as office technology
  • Outbound/inbound call support for OAA and Learner Services team
  • Acting as a liaison between OAA and the appropriate vendors and Facilities personnel to ensure a well-supplied and well-maintained workspace
  • Planning and organizing the logistics for meetings and functions required by OAA staff including managing OAA's career and academic workshop calendar
  • Maintaining an updated master chart of 50 Nightingale space usage
  • Maintaining an updated master chart of OAA staff schedules and contact information
  • Creating and assign Salesforce cases for Transfer Credit Awards and other paperwork received by OAA
  • Prepping student requests for degree audit, change of major, etc. using Banner (both SSB and INB)
  • Keeping inventory of and ordering office supplies
  • Processing all help desk requests for office technology
  • Collect career and workshop RSVPs
  • Assist with data collections and special projects
  • Daily BV and Registrar Office runs
  • Assist with logistics of special events
    This position requires extensive interaction with many internal/external stakeholders including students, faculty and staff, but also includes external groups (e.g., external visitor, alumni, vendors).


    Associates degree required, Bachelor’s degree preferred from an accredited institution and two to three years of experience providing high quality customer service in a higher education setting is preferred. He/she must be able to communicate professionally and effectively on behalf of the college in oral and written formats. The candidate must demonstrate the ability to handle confidential and sensitive matters with confidence. He/she must be comfortable operating in a fast-paced work environment with the ability to handle multiple tasks and projects with a positive attitude. Experience with Salesforce and Banner a plus.
    Must be willing to work some evening (up until 8:00 pm) and some Saturday (until 1:30 pm) hours.

    Additional Information:
    3 Part Time Assistants will be hired at approximately 20 hours/week.

    To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern

    Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.


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