Help Desk Coordinator

Irving, TX
Apr 05, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

The Net Inc Help desk coordinator is responsible for overseeing inbound help desk requests, client communication updates and the timely oversight of open client requests.
Coordinators may also be responsible when questions cannot be answered by the help desk staff, to escalate to Senior Support, Help Desk Manager or COO. The coordinator may be asked perform periodic and random audits to ensure that the help desk employees are providing good customer service.
Strong writing skills are also important, and the ability to multitask and work well under pressure is essential. The coordinator also manages the reporting functions of the ticket system and is responsible for weekly reporting performance metrics to upper management.
Help Desk Coordinator Tasks
• Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.

• Provide continuous status information to ensure customer satisfaction.

• Respond to technical issues as they arise.

• Initiate customer contact, escalate to appropriate parties and resolve incidents

Company Description
NETinc is a growing Tech Support company founded in 1989 focused on providing quality customer service based technical support to businesses. We offer a chance to join a growing team of qualified technicians while encouraging each individual's growth potential.

Irving, TX


Tue, 4 Apr 2017 07:52:31 PDT