Sr. Helpdesk Technician - Level 2 -- WMATA-002

NBS Enterprises, LLC
Washington, DC
Apr 05, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Sr. Helpdesk Technician - Level 2 -

24 Candidates Needed Urgently !!!

• Minimum two (2) certifications: CompTIA A+; MCSE (Microsoft Certified Systems Engineer); MCDST (Microsoft Certified Desktop Support Technician)

• Dell Certified Technician

• ITIL (Information Technology Infrastructure Library)

• Minimum 3 to 5 years' experience in a high profile and fast-paced Help Desk/Desktop Support environment required.

• Demonstrate expertise in Microsoft operating systems.

• Demonstrate working experience with Microsoft Suites and Applications to include Office Professional, Office Project and Office Visio

• Experience with Microsoft Exchange

• An aptitude for providing positive customer service.

• Experience within a Desktop Helpdesk.

• Good communication, problem solving and technical writing skills.

• An in-depth knowledge of relevant operating systems, applications, printers and other hardware required.

• Flexible working hours - 5 days per week, 6:00a.m. - 7:00pm, rotating on-call support for evenings, weekends, and holidays.

• Displays courtesy and sensitivity

• Manages difficult or emotional customer situations

• Meets all commitments

• Responds promptly to customer needs

• Solicits customer feedback to improve service

• Use internal knowledgebase on every interaction

• Provide knowledgebase content on a weekly basis

Company Description
NBS Enterprises creates competitive advantages. We isolate and overcome constraints to deliver performance value for all involved: you, your customer, and your employees. We break current market staffing trends with price-sensitive strategies solutions.

Our goal is to work in partnership with you, our client, become a trusted advisor and teammate to establish a relationship that provides you and your team with a competitive advantage at both the contract and at the task order levels. NBS' innovative 'Triangle' approach to staffing support provides you, your customer, and your future employee a risk mitigation solution that is second to none.

Washington, DC


Tue, 4 Apr 2017 14:31:39 PDT