Sr. Helpdesk Technician - Level 3 -- WMATA-003

NBS Enterprises, LLC
Washington, DC
Apr 05, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Sr. Helpdesk Technician - Level 3 -

4 Candidates Needed Urgently !!!

• At least 3 years of experience supervising/managing a Help Desk

• Minimum Certifications: Any (3) or any (3) equivalent of: A+, Network+, Project+, Security+, MCSE, MCSA, MCP, HDI Support Center Specialist, ITIL v3 Foundation, PMP

• Minimum Education: Four-year Bachelor's Degree from an accredited U.S. school

• Demonstrate expertise in Microsoft operating systems

• Demonstrate working experience with Microsoft Suites and Applications to include Office Professional, Project and Visio

• Experience with Microsoft Exchange

• Flexible working hours - 5 days per week, 6:00a.m. - 7:00pm, support for evenings, weekends, and holidays.

• Exceptional understanding of IT Service Management processes

• Demonstrated experience in managing/scheduling computer refreshes on a scale of hundreds of computers per refresh period

• An aptitude for providing positive customer service

• Experience within a Desktop Helpdesk environment

• Good communication, problem solving and technical writing skills

• An in-depth knowledge of relevant operating systems, applications, printers and other hardware required.

• Displays courtesy and sensitivity

• Manages difficult or emotional customer situations

• Meets all commitments

• Responds promptly to customer needs

• Solicits customer feedback to improve service

Company Description
NBS Enterprises creates competitive advantages. We isolate and overcome constraints to deliver performance value for all involved: you, your customer, and your employees. We break current market staffing trends with price-sensitive strategies solutions.

Our goal is to work in partnership with you, our client, become a trusted advisor and teammate to establish a relationship that provides you and your team with a competitive advantage at both the contract and at the task order levels. NBS' innovative 'Triangle' approach to staffing support provides you, your customer, and your future employee a risk mitigation solution that is second to none.

Washington, DC


Tue, 4 Apr 2017 14:35:41 PDT