Enrollment Management Rep, Email Svcs

Tallahassee, FL
Apr 05, 2017
Institution Type
Four-Year Institution

Job ID: 41500

Full/Part Time: Full-Time

Regular/Temporary: Regular

Apply On Or Before: 01/01/9999


Office of Admissions at Florida State University.


Maintains effective relations via e-mail with prospective and current students, parents, high school guidance counselors, faculty, staff, and departmental representatives. Responds to inquiries regarding admissions, departmental offerings, and campus visits. Evaluates and interprets University policy and procedures and how they relate to an applicant's status for admission. Reviews applicant and student data to adequately counsel and/or make referrals.
Assists the Enrollment Management Specialist (55913) with the hiring, training, and management of several OPS student employees. Monitors and critiques the customer service, problem-solving, and written communications skills of staff. Provides assistance to phones and front desk coverage on an as needed basis.
Develops, interprets, edits, and assists with the maintenance of the content of canned responses for electronic communications for Admissions. Routinely monitors the timeliness of staff's response to e-mail inquiries.
Compiles statistical data and prepares daily reports on incoming and outgoing email communication and productivity. Provides data to the Enrollment Management Specialist (55913) and Assistant Director (53394).


A high school diploma or equivalency and two years experience, or a combination of post high school education and experience equal to two years is required for consideration. Qualified candidates will have experience maintaining effective communications via email and telephone, and experience using Microsoft Word, Excel, and Outlook or comparable software. Customer service experience is required.
Candidates must attach a resume to be considered for the position


A Bachelor's degree in an appropriate area of specialization and one year of experience relevant and related to the responsibilities of the job are preferred. We seek energetic candidates who are detail-oriented, organized and can work well independently as well as in a team. The ideal candidate will have a demonstrated ability to multitask, and should have a strong sense of initiative with the ability to manage multiple responsibilities concurrently. Preferred candidates will be familiar with university admissions application processes, and should be able to communicate effectively both verbally and in writing.

Anticipated Salary Range

At or near $22,498.00

Pay Plan

This is an USPS (University Support Personnel System) position.


If not otherwise specified, schedule is M-F, 8-5.

Criminal Background Check

This position requires successful completion of a criminal history background check.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Open until filled

This position is being advertised as open until filled.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of the service members and veterans, will receive preference and priority in employment and are encouraged to apply for the positions being filled. For information on who may be eligible for Veterans' Preference, go to http://hr.fsu.edu/?page=ers/application/application_veterans_preference, or call FSU Human Resources at (850) 644-6034. IMPORTANT: In order to claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer. FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf


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