Help Desk/IT Specialist/IT Security/Knowledge Management

Global Professional Solutions, Inc.
Washington, DC
Apr 04, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

HELP DESK SPECIALIST: Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. AS/AA degree (or equivalent), related industry certifications, approximately 2 years of experience in a related field.

IT SECURITY ENGINEER III: Install, maintains, and coordinates the use of employers or customer's Local Area or Wide Area Network (LANWAN). Analyzes information assurance-related technical problems and provides engineering and technical support in solving these problems. Designs, develops, engineers, and implements solutions that meet network security requirements. Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. Evaluates hardware and software, including peripheral, output, and telecommunications equipment. Enforces security procedures, installs network software, and manages network performance. Troubleshoots and resolves complex problems. Implements and coordinated network policies, procedures, and standards. Trains users. Generally responsible for maintaining moderately complex networks. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. May lead and direct work of others. BS/BA degree (or equivalent) plus approximately 7 years of experience in related field. May require certification as a network engineer, and or industry standard certifications (e.g. Security+, CISSP).

IT SPECIALIST III: Provides customer relations management services relative to the identification, evaluation, and resolution of information technology challenges and/or concerns raised by business area customers. Oversees all printing services. Serves as technical advisor on methods of machine utilization that would best take advantage of multiprocessing capabilities provided by operating system and equipment. Analyzes equipment and software reliability and utilization reports for the organizations printers, VTC equipment and software systems to identify and correct problem areas and to establish computer and telecommunications performance levels. Tracks bridge utilization, maintains records of conference successes and issues as well monitoring of higher ranking conferences. Identifies adverse trends, ineffective practices or procedures, equipment shortcomings, etc. Typically reports to a project leader or manager. BS/BA degree in a related area (or equivalent), and approximately 8 years of experience in the field or in a related area.

KNOWLEDGE MANAGEMENT SPECIALIST: Assists in the design, development, and implementation of Knowledge Management (KM) strategies. Apply expertise in KM tools and deploy information management and content management strategies and experience. Comprehend and recognize key barriers to KM behavioral change and develop effective change management programs. Analyze business processes, interview stakeholders, and evaluate strategic and IT plans to develop KM programs. Develop KM governance structures and processes for implementing KM programs and systems and provide consulting thought leadership on current best practices in KM, portal design, and intellectual capital and content management. BS/BA degree in a related area (or equivalent), and approximately 5 years of experience in the field or in a related area.

Company Description
Founded in 1995, Global Professional Solutions, Inc. (GPS) is a Veteran-Owned Small Business (VOSB). GPS has provided over 250 technical, professional, and administrative professionals to multiple Federal Government agencies supporting program management, security operations, and information technology.

We are an Equal Opportunity Employer and supports the US veterans.

Washington, DC


Thu, 30 Mar 2017 06:34:33 PDT