Campus Business and Operations Manager

Apr 04, 2017
Institution Type
Four-Year Institution
About The Unit: The Center for Leadership and Involvement serves as the core of the co-curricular experience at the University of Chicago. The Center plays a formative role in the Campus and Student Life goal of creating a comprehensive and integrated network of services that support the academic mission and facilitate student learning, engagement, and success.

Unit Job Summary: Reporting to the Associate Director for Community Development & Operations, the Campus Business and Operations Manager, works with the coffee shop student managers and CLI staff to ensure the viability and development in each of the four coffee shops: Common Knowledge, Hallowed Grounds, Ex Libris, and Cobb. The Manager is to lead, manage, and advise the staff of each coffee shop in every aspect of their operation. The CBOM, in conjunction with each shop manager, is on-call 24 hours a day, 7 days a week in case of emergency. The Manager will have overall responsibility for all financial matters including budgeting, expenditures, income, cash handling and policy development, as well as for training and certification in safety, sanitation and food preparation and handling. The Manager will also work with the student managers to market and plan events for each of the shops. The Manager will also manage the University's relationship with the vendor of the pub, an operation on campus that serves liquor.

Unit Education: Bachelor's degree required. Master's degree in business or accounting preferred.

Unit Experience: Ability to understand the needs of the University of Chicago community and work with students, faculty, and staff in a wide array of situations is essential. Must be able to work independently and carry out assignments without detailed instruction. Excellent oral and written communication skills and computer skills required. Must be willing to work some evenings and weekends. Some light lifting (10 to 40 lbs) is required. Successful management of three unique and distinct coffee shop operations requires the ability to regularly walk between shops and to stand for long periods of time

Unit Job Function Competencies: Articulate goals for providing coffee shop leaders with financial competency and oversee program development. Develop and implement financial policies and procedures and ensure compliance of staff with relevant organizational and University, City, State, or Federal policies and guidelines. Supervise, assist and support the student managers in fulfilling their responsibilities for the day-to-day operations. The Manager has overall responsibility for the financial status of the coffee shops, including combined budgets totaling over 800,000 dollars in revenue and expense. Duties and responsibilities include: with the student managers, monitor, review, and, implement changes as needed in cash-flow procedures, inventory control and loss prevention procedures, and staff training; review payroll and work with student managers to resolve discrepancies; monitor ledgers and financial reports for each shop and provide regular budget overviews and quarterly detailed budget reports for all three shops. Oversee all accounts payable and accounts receivable in collaboration with student managers and University staff to ensure prompt payment to vendors. Solve all vendor disputes and negotiate prices and agreements with new and existing vendors. Hire, train, supervise and evaluate student managers of coffee shops and pub attendants. In conjunction with student managers, hire, train, and evaluate student assistant managers. Maintain all employee files. Meet regularly with managers of each shop. Advise, support and provide leadership to student staff. Help student managers maintain employee satisfaction, and participate in disciplinary matters for all members of the coffee shop staffs. Participate and become certified in safety, sanitation, and food preparation and handling. Implement and train managers and staff in all health and food handling procedures. Conduct regular and random safety and sanitation checks of all three shops. Help create marketing plans and assessments for the coffee shops. Responsibilities include: compile student input; support coffee shops in their individual and joint marketing efforts; help to create marketing strategies to effectively target students and the University community; help to create customer incentive programs; assist with customer service assessment and evaluation. Assist in the development, production, and marketing of coffee shop programming. With the student managers, duties include: negotiate contracts with vendors and performers; schedule events; coordinate with faculty, student organizations, and University departments; work with the Assistant Director for Community Development and Operations in CLI to arrange events; and market events on campus. In addition, the Manager will help design and implement new programming as needed. In conjunction with the student managers, work with the various building staffs to coordinate necessary repairs and maintenance. Maintain relationships with host building staff in the Library system and College. Serve as liaison between CLI and the vendor of the Pub, HWM, a recreational operation in Ida Noyes Hall which serves liquor. Participate as a member of the staff in the Center for Leadership and Involvement. Attend staff meetings, one-on-one meetings with the Associate Director, and assist with various CLI events and projects. Other duties as assigned.

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