Customer Coach - Trainer (Software)

Employer
Cybersoft Technologies
Location
Houston, TX
Posted
Apr 03, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe


Job Description

Wanted: Customer Coach

Who we are:

Cybersoft PrimeroEdge is a leading provider of software solutions to Child Nutrition Departments in K-12 school districts and State Agencies across the nation. Our product, PrimeroEdge, is an end-to-end solution which addresses all business operation needs for school food service. We are a fast-paced, rapidly expanding company (with a small company feel) located in the northwest side of Houston.

Cybersoft PrimeroEdge is powered by passionate people who invest their time and talents into helping our customers succeed. We have exciting things happening and are growing rapidly. We are looking for team members who want to be part of our growth and part of our family. Most importantly, we are looking for people who want to be part of something bigger than selling a product or providing a service. We are helping schools feed children, which in many cases is the only meal they may receive each day.

We are growing:

Part of our growth plan includes expanding our Customer Success team through the addition of a new Customer Coach. We are looking for the right person to enhance an already strong team while they learn our industry and product in order to engage our customers to gain the most value from PrimeroEdge. When we grow, you have the opportunity to grow as well. Cybersoft PrimeroEdge has a long history of promoting from within .

Who you are:
  • • You have a bachelor's degree or equivalent work experience
  • • You have a minimum 5 years experience in a functional training and adult learning role
  • • You have advanced working knowledge of MS Office applications, including: Word, Excel, and PowerPoint
  • • You have strong presentation and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences allowing for the ability to adapt delivery in all environments, sometimes reactively
  • • You have proficiency in or ability to grasp technical aspects
  • • You have the ability to learn software solutions quickly
  • • You have excellent written and verbal English skills for the purpose of documentation development, curriculum review, and communication
  • • You have a genuine interest / aptitude in working with people, in a fast paced environment with multiple projects, ability to problem solve and team play
  • • You can work independently without supervision, is detail oriented and works well with multiple things going on at once
  • • You have the ability to work flexible hours as customer needs arise
  • • You have the ability to travel an average of 50%,
  • o There are times no travel is needed, yet other times travel is all at once and back to back.


The Customer Coach plays a key role in helping our customers build knowledge, increase user adoption and promote best practices through the delivery of high quality training around the PrimeroEdge products. The candidate is passionate and skilled in the delivery of instructor led and virtual classroom sessions with an excellent attention to customer satisfaction and retention. The candidate should have a nutrition background, projecting confidence and a professional presence.
The coach will deliver software training curriculum and supporting documents for internal staff and external customers using PrimeroEdge Child Nutrition products. This position will deliver training in person, train-the-trainer and on-line training as part of the PrimeroEdge training methodology.

As Customer Coach you will:
  • • Understand the PrimeroEdge and ParentOnline applications in the functional areas as they relate to customer nutrition environments and learning needs
  • • Stay abreast of upgrades and new features, timely incorporating information into delivery and documentation helping to tie features into benefits for child nutrition professionals
  • • Deliver innovative, stimulating and effective training curriculum and documentation for internal and external customers
  • • Provide classroom style, formal software training; in person as well as web-based to different levels of users bringing nutritional context to the environment
  • • Provide support and Q&A sessions for new and existing customers; in person as well as web-based to different level of users bringing nutritional context to the environment
  • • Act as consultant to customers. Able to identify areas of opportunity for process and software changes, sharing nutrition best practices
  • • Contribute to the development and maintenance of curriculum and documentation for course content and materials bringing nutritional context to the environment.
  • • Partner with Project Managers to develop customer training plans for new customer projects
  • • Use best practices and techniques in methods, processes, procedures, and policies in the development and delivery of adult learning to aid in quick adoption for nutrition professionals
  • • Engage in special projects to support business processes and tools


Preferred
  • • Fluent in Spanish (written and verbal) a plus
  • • Experience with developing and maintaining curriculum, learning/teaching aids for learning retention, and hands-on exercises
  • • Experience in virtual classroom settings via web-conferencing tools.
  • • Familiarity with learning technologies such as Adobe Captivate, and web conferencing applications.
  • • Experience in change management in support or in conjunction with a major initiative
  • K-12 experience
  • Nutrition Experience
  • Food Services Experience
  • Registered Dietician


We'd love to meet you!

If you are a good fit for this role and the position sounds like it's in line with your career goals, reach out to us today. We are currently scheduling phone interviews and follow-up in person interviews as we plan to fill this role quickly.

Bonus Info - Cybersoft Mission and Values
  • Our mission is to help school nutrition professionals achieve excellence.
  • • We are passionate about what we do
  • • We work hard, play hard
  • • We face challenges with optimism
  • • We practice open, real communication
  • • We respect people
  • • We check our egos at the door
  • • We do the right thing
  • • We constantly learn and grow

Feel free to check out our website to learn more about PrimeroEdge! www.PrimeroEdge.com

Company Description
Cybersoft PrimeroEdge is a leading provider of software solutions to Child Nutrition Departments in K-12 school districts and State Agencies across the nation. Our product, PrimeroEdge, is an end-to-end solution which addresses all business operation needs for school food service. We are a fast-paced, rapidly expanding company (with a small company feel) located in the northwest side of Houston.

Cybersoft PrimeroEdge is powered by passionate people who invest their time and talents into helping our customers succeed. We have exciting things happening and are growing rapidly. We are looking for team members who want to be part of our growth and part of our family. Most importantly, we are looking for people who want to be part of something bigger than selling a product or providing a service. We are helping schools feed children, which in many cases is the only meal they may receive each day.


Houston, TX

71f70ccb11

Sat, 1 Apr 2017 09:42:19 PDT

PI97404830