Desktop Technician / IT Support

Forward Edge
Cincinnati, OH
Apr 03, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Job Description:
  • Acts as first point of contact for the user support
  • Provides day-to-day technical support to all users
  • Builds and configures desktop computers, laptops and /or tablets
  • Assists with the maintenance of print servers
  • Implements the delivery of PC hardware peripherals and computers
  • Works with hardware vendors to quickly repair or replace broken hardware products
  • Reviews, monitors and upgrades existing PCs or installs new PCs
  • Installs and maintains software or hardware to meet user needs
  • Ensures applications delivered via the network operate effectively
  • Installs PC workstation software, patches/fixes, and upgrades
  • Identifies problems and then provides information in a variety of methods to help users troubleshoot these problems
  • Assists users via individual appointments, formal classes, or developing and making available "cheat sheet"
  • Supports the use of programs including but not limited to: MS Office (Excel, Word, PowerPoint, Publisher)
  • Photoshop, Illustrator, PageMaker, PC terminal emulation programs, and other

  • Relevant technical training or Associate Degree
  • A+, Microsoft Office Cert, etc....Desired
  • 2-5 years related experience

Knowledge, Skills and Abilities:
  • Working Knowledge of or experience with:
  • Microsoft Office Suite, MS Server 2008, Active Directory and other related software
  • Windows 7, Office 2010 and various other applications for installation and support
  • Administrative skills for Windows 7, Microsoft Office, Norton Antivirus; Ethernet, cabling, hubs, network protocols, printers, LCDs, and multimedia presentation technologies support
  • Wireless network support

Additional Desirable Skills:
  • Excellent customer service/problem-solving skills
  • Excellent communication skills both verbal and written

Candidate Attributes: A motivated, savvy individual who is willing to leverage his or her talents with those of other committed professionals is the preferred candidate for this position.

Strong Candidates will...
  • Be adept in dealing directly with faculty, staff and students, communicating and developing rapport
  • Be enthusiastic and interact well with people
  • Be detail oriented
  • Demonstrate initiative and be eager to learn
  • Have an ability to work well with little supervision
  • Be technically competent and experienced
  • Have excellent time management skills
  • Have good troubleshooting, organizational, communicational and interpersonal skills
  • Demonstrate the ability to adapt to and embrace new technologies

Starting salary range: will be based on experience. Salary $30,000 - $40,000
Benefits: Comprehensive benefits package that includes:
  • Health Care Cost Sharing
  • 401K Savings Plan with Forward Edge Match
  • Paid vacations and holidays
  • Disability Program
  • Professional development opportunities
  • Employment Outlook - Excellent

Company Description
What We Do

Forward Edge is the technology edge for education, leading the market in IT solutions for K-12 and Higher Education. We provide complete spectrum of efficient technology solutions to support increased collaboration, continuous access to data, and an accelerated educational environment.

Who We Are

Through experience, understanding of the education market and a persistent search for talented and skilled individuals, Forward Edge has established itself as the IT resource school professionals trust. We care about improved learning for our children and making integration of the latest technology seamless and easy for our customers.

Cincinnati, OH


Sun, 2 Apr 2017 10:57:18 PDT