Customer Service Representative (Nashville, TN)

Brentwood, TN
Apr 03, 2017
Jobs Outside Higher Education
Businesses & Consultants
Institution Type
Outside Academe

Job Description

Job Summary The Customer Service Representative I position answers telephone inquiries, emails or faxes and is responsible for resolving customer and cardholder requests to ensure satisfaction and retention. Duties and responsibilities • Provide courteous, timely, and effective customer service, work toward becoming knowledgeable in advanced techniques for servicing customers on various Comdata products • Drive provider retention by offering solutions to callers by encouraging Comdata product usage • Must maintain an attendance record within company standards, and remain knowledgeable of new products, services, and procedures • Maintain acceptable Quality Assurance standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas • Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service • Candidates should be flexible with regard to staffing and system problems that may arise in the call center environment

Qualifications • High School diploma or equivalent required, some college strongly preferred • 1+ years of experience in customer service required • Previous call center experience is strongly preferred • Must possess strong MS Office Suite proficiency • Must have strong keyboarding skills with greater than 30 wpm • Strong verbal and written communication skills • Able to practice active and attentive listening skills, demonstrate proficient grammar, and deliver clear concise professional communication • Have highly adaptive communication and language skills to meet customer on their level • Demonstrate confidence and manage control of interaction as needed • Must be detail oriented, with the ability to handle multiple assignments promptly and effectively • Follows instructions, responds well to direction, takes responsibility for own actions, and meets or exceeds departmental adherence and attendance policies • Demonstrate solid technical skills and quickly learn Comdata Legacy systems • Deliver exceptional customer service skills • Ability to work calmly in a fast-paced environment with a strong emphasis on quality and accuracy • Must be able to sit at workstation for a minimum of 7 hours per day while using a computer, keyboard, mouse, and phone headset Additional Information: • Paid training which occurs Monday - Friday from 8 AM - 5 PM (typically 2 to 4 weeks of training) • Comdata's Call Center operates 24/7 365 days a year • Various shifts available • Must be flexible with schedule and willing to work weekends and holidays

Company Description
FLEETCOR (NYSE: FLT) is a leading independent global provider of specialized payment products and services including fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world.

FLEETCOR is trusted by prominent businesses, large and small, around the world. FLEETCOR serves over 500,000 commercial accounts with millions of cardholders across the United States, Canada, Mexico, Europe, Africa and Asia.

We have developed an extremely successful company based on our core principles; determination, drive, outstanding value, industry leading products, and quality people. As a result FLEETCOR has grown more than 40% over the last 10 years and is the world's largest provider of commercial fleet card programs. Through our organic growth initiatives, strategic acquisitions, and solid business acumen, that growth will continue. To maintain our top position in the industry, it is vital to continually attract extraordinary individuals - individuals who mirror our objectives and possess an entrepreneurial spirit.

Brentwood, TN


Sun, 2 Apr 2017 20:23:40 PDT