Help Desk Technician

Employer
Astadia
Location
Jacksonville, FL
Posted
Apr 02, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe


Job Description

CORE HOURS: 11:30 PM - 8 AM Thursday & Friday, 3:30 PM - 12 AM Saturday

SUMMARY OF POSITION:

As a Help Desk Technician, reporting to the Project Manager or Team Leader, your primary responsibility will be to serve as the second tier of support with the client in order to solve incidents and to troubleshoot and to provide above average customer service in order to maximize results on each support incident.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to Service Requests and Incident Reports for end-user computing
• Track and manage problem resolution and escalation management related to end-user computing
• Execute continuous process improvement for delivering desktop services and end-user support services
• New user provisioning and offboarding tasks
• Hardware troubleshooting and support, including new hardware provisioning
• Mobile device troubleshooting and support
• Software support, including installation, configuration, updates, and troubleshooting
• Remote VPN support and client networking support
• Print-fax-scan support

EDUCATION AND EXPERIENCE:

• Completion of degree or diploma course or currently enrolled in a technical school or job equivalent experience.
• Prior IT troubleshooting experience
• 1-2 years of prior experience

SKILLS, KNOWLEDGE, AND ABILITIES:

• Excellent written and oral communication skills
• Excellent customer service orientation
• Ability to analyze problem situations and present appropriate solutions
• Excellent telephone manner and listening skills
• Superior analytical and troubleshooting skills
• Must work well independently, as well as within a team environment
• Ability to work in an ever-changing, fast-paced environment with extremely demanding deadlines
• High level of comfort with supporting remote users via remote desktop tools
• MS Office applications & Windows applications
• Adobe
• Wireless Device Troubleshooting: Iphone, Ipad, Android, BlackberryWireless, NetworkingPrinter, Installations

Company Description
Astadia is a global business consulting, marketing and technology services company with locations in North America, Europe, and Asia. Astadia uses creativity and technology to architect and implement meaningful business solutions that provide measurable results for organizations, their employees, and their customers.

AN EQUAL OPPORTUNITY EMPLOYER
FEMALES, MINORITIES, VETERANS, DISABLED AND OTHER PROTECTED GROUPS


Jacksonville, FL

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Fri, 31 Mar 2017 07:51:10 PDT

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