Assistant Manager, Student Account Services

About The Unit: The University of Chicago is one of the nation's leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of 20 departments that serve the University's 5,000 undergraduate and 10,000 graduate and professional school students, as well as the campus community more broadly. CSL is importantly charged with the dual task of supporting all students in the University and managing multiple campus departments and services that serve the entire campus community. CSL's programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and in areas such as artistic expression, community service, spiritual exploration, and athletic competition. The University of Chicago is located in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago. Campus and Student Life (CSL) provides programs and services to all members of the University of Chicago community in all aspects of life outside the classroom, through enriching the lives of our students, staff and faculty members and contributing to a vibrant, collaborative, and diverse campus community that inspires excellence. CSL comprises 20 offices, which house, feed, support, counsel, and provide engagement opportunities for our students and University community members. CSL has a talented team of more than 350 staff members, all of whom are dedicated to ensuring that members of our University community, particularly our students, are poised for academic, personal and professional success.

Unit Job Summary: Reporting to the Student Accounts Manager the Assistant Manager of Student Account Services, provides design, oversight, execution and management of student account outreach and customer service. Responsibilities include management of billing services and schedules, design and management of monthly payment plans, account hold activities and student account communication channels. Core Duties: Core duties include assisting in managing the following business processes: Writes and collaborates with manager on student communications. Maintains website design and updates. Maintains communication relationship with internal customers (ie. Financial Aid Offices, Deans of Students, etc.) Oversees University Deferred Cash Payment Plan including plan design, enrollment and collection, communications, metrics and configuration. Oversee Billing and Payment customer service including telephone, walk-in and email inquiries processes. Research and resolve student account customer issues. Oversees management of Student Account Hold of past due tuition accounts and manage in-school payment agreement process. Oversees coordination of collection inventories between the Student Account Services and further placement. Liaison and educate internal academic and administrative departments on student account services and processes.

Unit Education: Bachelor's degree required.

Unit Experience: A minimum of two years of relevant student financials/customer service design experience. Experience with Campus Solutions a plus.

Unit Job Function Competencies: Problem-solving skills required. Decision-making skills required. Analytical skills required. Attention to detail required. Organizational skills required. Verbal and written communication skills required. Interpersonal skills required. Customer service skills required. Negotiation skills required. Ability to work independently with a high degree of initiative required. Ability to work on multiple projects simultaneously, set priorities, and meet deadlines required. Ability to maintain confidentiality required. Proficiency with computers required. Knowledge of MS Word, Excel and Project required. Knowledge of computer system capabilities, business processes and work flow and spreadsheet analysis.

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