CASE COORDINATOR

Location
Greenville
Posted
Apr 01, 2017
Institution Type
Four-Year Institution
Job Description: The Case Coordinator in the Office for Equity and Diversity (OED) coordinates activities related to the University's protected class complaints. The Case Coordinator will provide pre-investigation, investigation, and post-investigation administrative and professional support to the OED Case Management team. This position will ensure effective and efficient management of complaints, which includes performing the specific responsibilities listed below. The Case Coordinator reports to the EEO Compliance and Case Manager and is responsible for the following job duties and responsibilities. Specific Responsibilities -Interacts with students, faculty, managers, administrators, and employees at all levels of the University in performing investigative and informal resolution duties. -Responds to and triages direct, telephone, and electronic information reported about unlawful discrimination and harassment. -Assists with the intake of complaints and assesses appropriate resolution process and procedural protocol to be followed. -Oversees interim, continuing interim, and other mitigating measures during and after the investigation. -Prepares and provides information about the complaint process to Complainants, Respondents, and Witnesses. -Facilitates, within specific time constraints, informal resolution of protected class complaints, when appropriate. Documents efforts and conclusion of informal resolution. -Co-coordinates interviews, provides assistance during interviews, and transcribes interview notes. -Manages and tracks specific resolution deadlines and provides status updates to relevant parties. -Collaborates with other campus offices (i.e., Dean of Students, Office of Student Rights and Responsibilities, ECU Police Department, Human Resources, Office of Internal Audit, Office Of University Counsel), as appropriate. -Updates and maintains the complaint databases and confidential personnel files in accordance with University policies and procedures. -Co-coordinates preventative and prescriptive training and educational programs for students and employees. Tracks and manages training compliance by respondents and units. -Collaborates with OED staff to provide content for marketing, communication, education and training. -Performs related duties as required.

Minimum Qualifications: 1. Bachelor's degree with relevant education and experience. All degrees should be from appropriately accredited institutions. 2. Ability to work in a culturally diverse environment and interact with culturally diverse individuals at all levels of the organization. 3. Evidence of strong organizational and administrative skills. 4. Evidence of excellent written and oral communication, and human relations/interpersonal skills. 5. Evidence of ability to achieve thoroughness and accuracy when completing a task.

Special Instructions to Applicants: East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Applicants should submit (1) a cover letter that outlines how their experience and qualifications specifically align to this position, (2) a curriculum vitae/resume, and (3) a list of three references, including contact information, online. Additionally, applicants should arrange for three letters of recommendation that speak directly to their qualifications for this position to be submitted directly to: Search Committee Chair East Carolina University Office for Equity & Diversity Old Cafeteria Bldg Suite G406 Greenville, NC 27858

Date Initial Screening Begins: 04-14-2017

Job Close Date: Open Until Filled