Temporary Tech Support Technician - All levels

Location
Greensboro, NC
Posted
Apr 01, 2017
Institution Type
Four-Year Institution
Requisition Number S1203

Position Number Temporary Pool Tech Support Technician

Position Classification Title Technical Support Technician

Functional Title Temporary Tech Support Technician - All levels

Position Type Temporary Staff

Position Summary

The University of North Carolina at Greensboro is a public, coeducational, doctoral-granting, residential university chartered in 1891. It is one of the three original institutions of The University of North Carolina System.

The Department of Human Resources is seeking qualified individuals to consider for temporary Tech Support Technician positions that MAY become available on campus. When a UNCG Department is in need of a temporary Tech Support Technician, qualified applicants who have applied to this currently active temporary pool will be considered.

Duties and Responsibilities could include, but are not limited to the following:

  • Personal desktop and device support;
  • Software updates;
  • System Maintenance;
  • Communication and Information;
  • Website Maintenance and Development
  • Other duties assigned by a Supervisor


Minimum Qualifications

Graduation from high school and one year in the field of technology related to the positions' role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.

  • Journey level requires an additional six (6) months experience
  • Advanced level requires an additional one (1) year of experience


Preferred Qualifications
  • Tech Support experience in higher education


Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.



Special Instructions to Applicants

IMPORTANT NOTICE TO APPLICANTS
This posting will remain active for one quarter (roughly ninety (90) days). After the quarterly cycle, this posting will close and the application will be cancelled. You may then re-apply to the new active posting. The Close Date listed indicates when this quarterly posting will close.
Applicants must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for qualifications to be considered.

Applications are not complete until an online confirmation number is received at the end of the application process.

Temporary positions are paid on an hourly rate basis. Rate will be approved by Human Resources.



Recruitment Range $13.63 - $24.66, Salary will be based on education and experience. HR will approve salary.

Org #-Department Human Resources - 58401

Work Hours of Position Determined by the Supervisor

Job Family Information Technology

Band Tech Support Tech

Competency Level All levels

2-4 key competencies for successful execution of job duties, including chosen level definition:

Technical Knowledge
Contributing : Understands basic technology principles and terminology associated with the work unit. Solicits relevant information from client in order to sufficiently describe non-routine problems to technical expert, and effectively communicate solution to client. Understands basic troubleshooting techniques and principles and uses understanding to resolve routine problems based on existing documentation/ training/ resources. Basic knowledge of specialty software or hardware.

Journey : Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. Working knowledge of specific software and hardware installation processes and procedures.

Advanced : Ability to identify trends and make recommendations for technical modifications. Ability to make decisions based on weighing options and consequences.

Consultancy Skills
Contributing : Applies technical knowledge and effective communication skills to create information and training materials for users.

Journey : Ability to apply technical knowledge and effective communication skills to identify business needs and develop a plan for resolving.

Advanced : Ability to consult with users and higher-level specialist and analysts to resolve advanced technical problems and ensure customer satisfaction.



Open Date 04/01/2017

Close Date 06/30/2017

Job Close Date

Type of Appointment Temporary 1.0 (Full-Time)

FLSA Non-Exempt

Salary Grade Equivalency 63

Number of Months per Year 12

Applicant Documents
Required Documents
  1. Resume/CV
Optional Documents
  1. Cover Letter
  2. List of References
  3. Reference Letter 1
  4. Reference Letter 2
  5. Reference Letter 3


Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Which of the following options best describes your education history?
    • No Response
    • Bachelor's Degree or higher
    • Associate's Degree
    • 3 years of college coursework
    • 2 years of college coursework
    • 1 year of college coursework
    • less than 1 year of college coursework
    • High School Diploma or GED
  2. * How many years of experience in a directly related field do you have?
    • No Response
    • 6 or more years
    • 5 years
    • 4 years
    • 3 years
    • 2 years
    • 1 year
    • 4 months
    • less than 4 months
  3. * Please indicate how you learned of the vacant position for which you are applying:
    • UNCGjobsearch Website
    • Greensboro News & Record
    • Carolina Peacemaker
    • Other Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other Professional Journal
    • NCWorks.gov
    • UNC System Job Board
    • Other Online Job Board
    • Personal Networking
    • Other
  4. * Describe your work experience providing technology support by phone and email.

    (Open Ended Question)

  5. * Do you have experience in higher education?
    • Yes
    • No




To learn more or to apply for this position please visit our UNCGjobsearch website at https://jobsearch.uncg.edu

EOE AA/M/F/D/V

PI97387795