Director, International Student Services

Mar 31, 2017
Institution Type
Community College


Application Deadline: Thursday, April 20, 2017 at 5:00pm


Under general direction, the Director, International Student Services is responsible for directing the operation of the International Student Services program. This includes developing and implementing program plans, policies and procedures to support College goals and comply with state and federal mandates; developing and managing operational budgets; supervising and training assigned staff; monitoring student progress; preparing reports and evaluating program effectiveness.

Duties may include, but are not limited to:
• Manage program operations, including planning, training, supervision, budget management, and program evaluation for the Chaffey College International Student Services.
• Develop program-specific goals to support College priorities and comply with applicable state and federal regulations; design and implement procedures, services and activities required to achieve individual program goals; develop and implement strategies for marketing, recruitment and outreach; collaborate with faculty, student services personnel, community/government agencies and institutions to address international students' needs.
• Develop and manage operational budgets; recommend specific needs for staffing, facilities and capital expenditures to support identified program goals. Supervise, train and evaluate personnel assigned to International Student Services; participate in the selection of new employees.
• Collaborate with counselors, faculty, matriculation personnel, and students to address students' needs for information and academic guidance; develop strategies to promote opportunities to all students; address unique needs of underrepresented students and identify resources for students with special needs.
• Develop and implement a marketing/recruitment plan to achieve College goals for the enrollment of international students; determine most effective strategies for promoting opportunities at Chaffey College to prospective international students. Recruit international students by representing Chaffey College on visits to local community, regional, state, and national organizations/agencies and embassies in the United States and abroad.
• Establish an institutional presence for the international student program; determine strategies to enable students and staff to enjoy the potentially enriching benefits of working and studying with students from other cultures and countries; work with faculty and instructional deans to ensure that international students' academic needs are met, especially with respect to ESL courses.
• Direct and supervise staff responsible for the intake function for international students to include applications and immigration paperwork, scheduling of academic counseling, registration, and other related enrollment procedures. Work with the Dean, Counseling and Matriculation and appropriate staff to ensure the availability of counseling services and timely assessment opportunities for international students.
• Establish and maintain specialized services required to address the unique needs of international students, including expanded orientations, information workshops, social/cultural activities, transfer preparation and career development. Supervise the coordination of home-stay arrangements and maintain contacts with various community groups to assist students in the process; develop and maintain effective working relationships with representatives from community organizations, the Bureaus of Citizenship and Immigration Services (BCIS) and other federal agencies, embassies, and foreign consulates.
• Ensure compliance with all BCIS regulations and SEVIS reporting requirements. Supervise the monitoring of students' academic progress, changes in status and compliance with immigration guidelines.
• Serve as liaison between student services, instructional programs, and other college offices/departments to develop strategies to enhance and improve communication and working relationships; in conjunction with college faculty, facilitate the review of AP and CLEP testing and International Baccalaureates; perform other duties as assigned.

• Master's degree AND one (1) year of formal training, internship, or leadership experience reasonably related to the position.
• Clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.
• Understanding of supervision, budgeting, and program coordination.
Knowledge of:
• Current practices in the organization and facilitation of International Student programs.
• Federal/immigration regulations governing the enrollment of international students.
• Principles of supervision, training and employee evaluation.
• Financial and statistical record keeping.
Ability to:
• Work with students, faculty, and staff to plan, develop, and implement programs and services related to the Chaffey College International Students.
• Evaluate needs, present recommendations, and make oral and written presentations.
• Work effectively in meeting educational and cultural needs of citizens with widely diverse backgrounds, abilities, interests and goals.
• Establish and maintain cooperative working relationships with students, faculty, staff, and others contacted in the course of performing assigned duties.
• Supervise, train and evaluate staff.
• Represent the College at a variety of venues including transfer institutions, immigration offices, embassies, and international recruiting trips.

MEETING MINIMUM QUALIFICATIONS DOES NOT ASSURE THE CANDIDATE OF AN INTERVIEW. Applications will be evaluated taking into account the breadth and depth of relevant education, experience, skills, knowledge and abilities.


• At least one year of supervisory or managerial experience in a two- to four-year college or university student service setting.
• Knowledge of admissions and transfer processes between community colleges and four-year colleges and universities.
• Understanding of computerized research methods, including collection and statistical compilation of data, as well as procedures for tracking and maintaining student records.
• Experience in planning and supervising the coordination of events to serve a multi-ethnic underrepresented and non-traditional student body, staff, and community.
• Experience in serving as a community liaison.
• Experience with developing motivational or information workshops targeting student success.
• Familiarity with techniques used to recruit, motivate, and retain students in college academic programs.

Working hours: Monday – Friday, 7:30am – 4:30pm. May be required to work varied hours according to need.

This is a 12-month, full-time management position, Level III, Range 21 of the Management Salary Schedule with a starting salary of Step A, $7,977/month to Step C, $8,802/month. Progresses over time to $10,720/month. Effective date of employment will be as soon as a successful candidate is selected and a mutually agreed upon date is determined.

Health care, dental program, and vision services for employees and eligible dependents; employee life insurance; sick leave; and retirement coverage through the Public Employees' Retirement System (PERS).

Chaffey College recently implemented an online electronic application system. Our new application can be accessed at The application package must include an online district employment application, filled out in detail and clearly reflect that you meet the minimum qualifications as set forth in the position announcement. In addition, the following documents must be uploaded and included with your online application submission:

Please do not include any additional documents; only the documents that are indicated below. If you upload documents that are not required, your application may be disqualified.

• Cover Letter
(State briefly how you meet the qualifications)
Professional Reference List (Include names, current addresses, phone numbers, and email addresses)
Copy of Transcripts (Transcripts must indicate degree earned/conferred - photocopies or computer printouts are acceptable. Transcripts of all degrees applicable to meeting the minimum qualifications for this position must be included. Copies of diplomas/degrees are NOT acceptable in lieu of transcripts. Official sealed transcripts will be required upon hire.)

Foreign transcripts must be transcribed and evaluated in English by a bona fide evaluation service. Educational requirements must be met on or before the closing date.

Completed application and related materials must be submitted no later than the application deadline indicated at the top of this announcement. Failure to submit all required application materials may result in the applicant not being considered for the position.

Submission of application and related materials is the applicant's responsibility. The District reserves the right to re-advertise the position or to delay indefinitely the employment of a person for a position if it is deemed that applicants for the position do not constitute an adequate applicant pool.

Applicants should promptly notify the Office of Human Resources of any change of address and/or phone number. All application materials are subject to investigation and verification. False statements will be cause for disqualification or discharge from employment.

The Selection Process
A screening committee will conduct all minimum qualification appraisals as set forth on the announcement and reserves the right to limit the number of interviews granted. Meeting the minimum qualifications for a position does not assure the applicant an interview. Applicants selected for an interview will be notified of the time and place of the interview. Interviews are usually held on the Chaffey College campus and are conducted by an Interview Committee. Additional interviews may be required. Reasonable accommodations are provided to persons with disabilities. Should you feel you have any need for accommodation due to a disability, please indicate this request on your application or contact the Office of Human Resources. Travel costs related to an interview will be borne by the applicant.

About the College

The College

Established in 1883, Chaffey College is one of California's first colleges. Nestled in the foothills of the San Gabriel Mountains, Chaffey's Rancho Cucamonga, Fontana and Chino campus locations serve students from throughout the Inland Empire. A fully accredited two-year institution by the Western Association of Schools and Colleges, Chaffey College offers associate degrees and vocational and transfer programs in a wide variety of subjects. Most recently named one of the Top 10 community colleges in the nation by the Aspen Institute; Chaffey College remains committed to its mission of improving the lives of its students, faculty, and staff through education.

Serving throughout the diverse Inland Empire, Chaffey College provides services to the cities of Chino, Chino Hills, Fontana, Montclair, Ontario, Rancho Cucamonga, and Upland, reaching a population of more than 830,000. The District also recruits from some of the area's top high schools, accepting students from four surrounding districts; Chaffey Joint Union High School, Chino Unified School District, Fontana Unified School District, and the Upland Unified School District.

Whether the goal is to transfer to a four-year institution or enter the workforce better prepared, Chaffey College provides its students with the opportunity to take a variety of applicable courses. From taking lower division and general education classes to learning career-technical skills, the college provides its students with the tools needed to succeed during their time at Chaffey and beyond.

Chaffey Community College District is committed to equal employment opportunity.



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