University of North Texas - Customer Service Representative

Mar 31, 2017
Administrative Jobs
Academic Affairs
Institution Type
Four-Year Institution
Student Financial Customer Service at the University of North Texas is seeking to hire an Administrative Specialist II-Customer Service Representative to join our team. Responsibilities of the position include, but are not limited to:* Communicating verbally and in writing with customers in relation to a student account* Resolving customers' issues or submitting them to the appropriate personnel following the chain of command* Assisting with the training of the student employees on how to properly work the front counter area in order to give our customers an excellent customer service experienceThe University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing. The successful candidate will possess a High School diploma or GED equivalent and two years of general office or clerical experience. Substitution of education for experience allowed. The following knowledge, skills, and abilities are required:* Skill in telephone etiquette and courteous communication with public, verbally and in writing.* Skill in evaluating facts or situation to route calls/customers appropriately.* Basic MS Office skills* Skill in the operation of a variety of office machines including, personal computers, telephones and copiers.* Skill in filing and recordkeeping.* Skill in English composition, grammar, spelling and punctuation.* Skill in basic math.* Knowledge of standard office policies and procedures.