Help Desk Technician Job in Coppell, TX

Coppell, TX
Mar 31, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Help Desk Technician Job in Coppell, TX

I am looking to fill a Help Desk Technician Job in Coppell, TX for my Fortune 150 Client. This is a unique opportunity and a great next step in your career! This client offers long term stability and excellent opportunities for growth. Take a look at the details below and APPLY TODAY if you are interested!

LOCATION: Coppell, TX 75019
LENGTH: 6 Month Contract to Hire (Will convert to salary with full benefits)

This company offers an opportunity to convert full time with an excellent benefits package. Once converted full time there is room for career growth and the opportunity to change verticals and take your career to the next level! This will be a Help Desk environment for multiple end clients so candidates must have a diverse skill set and a passion for providing top tier customer service.

High School Diploma with 3 to 5 years of Helpdesk Experience.

Required Soft Skills:
•Flexibility since the processes may change on a day-to-day basis depending on the client they are working with and what the client's needs are
•Able to take direction
•Good attendance (there is a point system)
•Ability to thrive in an up-tempo high stress environment.


Technical Skills
•Active Directory and VPN are a must
•Troubleshooting skills-Need to know what questions to ask to get to the root of the problem quickly
•Windows/Outlook software support
•Desktop Support
•Remedy ticketing system preferred, but other ticketing systems will be considered
•A+ certification is preferred

Main Responsibilities:
•Provides technical support to users for basic computer related technical problems.
•Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue.
•Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
•Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.
•Resolves and/or refers more complex technical problems through a defined escalation process.
•Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
•Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
•Experience with solving computer related problems.
•Experience with company products, operation systems and escalation policy.
•Good communication, interpersonal and organizational skills.

If you are interested in the Help Desk Technician Job in Coppell, TX then APPLY TODAY!


Company Description
At Modis, we use our insight, knowledge and global resources to make exceptional connections every day. With 70 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Modis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.

Making Exceptional Connections in IT Staffing

More than 2,000 companies and government entities throughout North America rely on us each year to connect them with quality IT professionals who are ready to work. We help our clients accomplish their business objectives through our contract, contract-to-hire and direct-hire staffing services, as well as our managed staffing/SOW-based solutions.

Since 1986, Modis has weathered the constantly changing arena of Information Technology (IT) staffing by continually evolving and adapting to shifting market trends, new technologies and emerging industries. To stay at the forefront of the industry, we leverage the extensive resources afforded by our parent company, Adecco Group.

Together with Adecco, we provide services in more than 60 countries on six continents, and in each of the 48 contiguous United States and throughout Canada. We currently supply over 150 IT job categories that encompass hundreds of specific IT skillsets. Globally, and in tandem with our parent and sister brands, we placed over 650,000 consultants on assignment in 2013. Our ability to support our clients' dispersed skillset and geographic staffing needs is second to none in the industry.

Visit to learn more today!

Coppell, TX


Thu, 30 Mar 2017 07:36:10 PDT