Research Coordinator I

Worcester, MA
Mar 30, 2017
Institution Type
Four-Year Institution

FORCE is a national leader in quality and outcomes data collection and reporting. We offer a web-based solution for collecting patient-reported outcomes (PROs) in orthopedics combined with analytics and reporting to assess the value of care delivered to patients and guide best-practices in the clinic.

In addition to offering data collection and analytics services to hospitals and orthopedic practices around the country, we maintain a comprehensive outcomes registry in total joint replacement. This registry provides the foundation for all of our work including multi-year grant funded research projects aimed at identifying best practices for optimizing outcomes following joint replacement

We are seeking an Associate to support the data collection, analytics, and reporting services that we offer to member hospitals and practices around the country, which we refer to as our quality improvement (QI) services. The role reports to the Director of QI Services and involves project management, client communication and relationship management, and support services for the FORCE QI team. Specific duties and responsibilities include but are not limited to:

    Recruiting and managing relationships with member surgeons and practice administrators around the country Managing the onboarding of new member sites, tracking progress throughout the membership contract, and seeing that key milestones are met Supporting and tracking new contract negotiations Maintaining FORCE's website and contact list and production of our monthly news letter Providing support to the FORCE QI team by scheduling meetings, creating documents to share with members, and corresponding with current and potential members.

(The following Major Responsibilities reflect the general responsibilities of Research Project Directors at UMass Medical School.)


  • Collaborate with investigators in the design, development, and documentation of data forms, questionnaires, and other survey materials
  • Responsible for aspects of the development of research recommendations and the design of research projects
  • Participate in the grant, manuscript, and Institutional Review Board process
  • Develop overall research plan for conducting surveys in the community
  • Conduct in-person or telephonic field research
  • Monitor selection and randomization process of study participants
  • Coordinate data collection of study participants, complete case report forms, and develop and maintain spreadsheets
  • Collect and maintain questionnaires and other data forms from study participants
  • Perform literature searches and write detailed written summaries of the findings
  • Collaborate with other project leaders on data presentation, interpretation and writing of scientific reports
  • Develop and maintain computerized data files for all data to be collected
  • May assist with budget /operational aspect of grant and contract proposals
  • Prepare summary reports and ongoing project evaluations for investigators
  • May help recruit, select, supervise and direct the activities of data collection employees and Research Technicians
  • Conduct quality control check on field data collection system
  • Collaborate with other research sites to insure consistency between research sites and accuracy of documentation
  • Perform other duties as required.


  • Bachelor's degree in the sciences, health care, or equivalent experience
  • 1 year of related experience
  • Experience in using computer-based tools (Word, Excel, Access, Outlook, PowerPoint, etc.)
  • Oral and written communication skills
  • Excellent organization, analytical, and interpersonal skills required
  • Ability to travel to off-site locations

  • Prior experience in healthcare related research or clinical practice is required
  • Demonstrated leadership experience is required.
  • Excellent written and oral presentation skills are required, including a comfort speaking with people in leadership positions on the phone.
  • Experience in project management is highly desirable.
  • A strong passion for improving healthcare delivery is essential
  • Ability to work from Eastern Massachusetts (Worcester or Boston/Cambridge) with the willingness to travel on occasion

Under the direction of the Principal Investigator or designee


May supervise and direct the activities of data collection employees and Research Technicians


Usual office environment, laboratory, medical, surgical, and off campus study sites



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