Application Services Manager
Oversee the institution’s information technology projects/activities. Direct/Manage/Supervise technology projects to meet specific university requirements. Develop and implement programs to maximize customer satisfaction and operational efficiencies. Hire and maintain staff and ensure adequate staffing for projects and university IT operations. Work closely with other leaders on campus to develop plans to meet institutional objectives and provide support resources.
Posting Number: RE00818
Job Type: Full-Time
Department Specific Essential Job Functions:
Responsible for day-to-day supervision of staff.
Responsible for the overall administration, support, planning and management of UCO enterprise applications. This includes leading and managing application upgrades, rollouts and implementations; developing workflows; documenting processes; developing policies and ensuring they are followed.
Provides expertise in the effective operation of the applications supported.
Responsible for the technical design, configuration, implementation and customization of applications either directly or by coordinating application administrators as needed.
Supports the adoption, development and usage of enterprise applications throughout the organization. Maintains a high level of awareness of and enthusiasm for the applications as well as new features and updates as they are launched.
Responsible for the change management related to the applications.
Responsible for coordinating troubleshooting process and resources needed for resolution.
Works collaboratively with internal information technology teams and clients in the planning and analysis of application requirements, application changes or enhancements.
Develops and coordinates initial and on-going training for application administrators.
Ability to lead and mentor team members.
Works in conjunction with the Technology Resource Center Technology Trainers to develop end user training in relation to new functionality, changes and new applications.
Responsible for the design, development, editing and maintenance of reports and dashboards related to applications as required.
Serves as primary technical liaison between clients and application administrator group.
Works with OIT leadership on the establishment and implementation of OIT strategy and technology roadmap.
Stays up to date on technology and proactively monitor technology trends.
Works with the Director during budgeting processes and maintains licensing records.
Performs other related duties as assigned.
Salary: $76,000 annually
Desired Start Date: 07/10/2017
The University of Central Oklahoma (University) is committed to an inclusive educational and employment environment that provides equal opportunity and access to all qualified persons. The University will continue its policy of fair and equal employment and educational practices without discrimination harassment because of actual or perceived race, creed, color, religion, alienage or national origin, genetic information, ancestry, citizenship status, age, disability or handicap, gender, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.
For complete details on the University’s EEO policy, please visit the Employee Handbook.