Job Description: POSITION TITLE: BOOKSTORE SPECIALIST CPBOOK-SPEC01 STATUS: Part time DEPARTMENT: Bookstore DIVISION: Business & Auxiliary Services CLASSIFICATION: Non-exempt UNION: Non-union REPORTS TO: Bookstore Manager PLACEMENT: Clerical, grade 6 MINIMUM PAY RATE: $15.83 per hour Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. POSITION SUMMARY Supports Bookstore operations by providing exceptional customer service to the Bookstore customers and personnel. Performs various cash register operations, processes online/phone book orders, receives and processes merchandise from dock to shelf, communicates with vendors. Work hours fluctuate with season; flexible availability is required to meet store needs. ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES 1. Perform all cash register operations including cash/check/credit card transactions, financial aid/job training grants/scholarships, refunds/exchanges, book buyback, department/desk copy charges, and related. 2. Receive and direct customers, answer phones, handle inquiries, complaints, and other customer service functions. 3. Create store product records in BookLog POS system for new merchandise. Create P.O. and order from vendor(s). Receive merchandise from dock to shelf including POS data entry. Assist with book/product returns to vendor, maintain related records. 4. Process online/phone orders, including packaging and shipping. Maintain related records. 5. Coordinate financial aid/job training Bookstore purchases. Consult with program coordinators regarding procedures and student issues. 6. Coordinate staff assignments including lunch/breaks and coverage of work areas. 7. Training of staff on register processes, store procedures. 8. Process bank paid-in's and pull additional monies from registers. Process void transactions at register and back office. 9. Assist with opening/closing of Bookstore as needed. Assume responsibility of Bookstore Coordinator in his/her absence. 10. Maintain working relationships with vendors and resolve such issues as shortages, discrepancies, defectives, shipping/billing errors and maintain related records. 11. Maintain all work areas within the Bookstore. Effectively merchandise/display books and all merchandise in store. 12. Assist at North Campus site as needed during the year. 13. Perform related duties as assigned. MINIMUM QUALIFICATIONS 1. High school diploma or equivalent. 2. Basic math aptitude and strong written/oral communication skills. 3. Operate basic office equipment including PC/cash register. 4. Schedule availability must include morning, afternoons, evenings and extended hours during rush. PREFERRED QUALIFICATIONS 1. Associate's degree. 2. Knowledge of multiple database systems including BookLog, Courseworks, Datatel, MS Office, ecommerce online ordering system. 3. 2 years of supervisory experience. 4. Previous retail experience. 5. Previous cash handling experience. PHYSICAL DEMANDS 1. Normal office physical demands. 2. Ability to lift a minimum of 25 lbs. or more required. 3. Ability to travel between campus locations. WORKING CONDITIONS 1. Duties are performed indoors in the usual retail office environment. 2. Duties performed in a warehouse setting as well as shipping/receiving dock area. Application Procedures: "Apply to this Job at employment.jjc.edu" Application Deadline: Open until filled All offers of employment are contingent upon the following: * Satisfactory results of a background check * Post-offer, pre-employment physical exam in circumstances where the nature of the work renders it appropriate or where Federal law or regulation requires Joliet Junior College is an equal opportunity/affirmative action college supporting diversity. ANNUAL CLERY SAFETY REPORT (ASR) NOTICE FIRE SAFETY REPORT (FSA) and MISSING PERSON POLICY (MPP) FOR STUDENTS RESIDING IN "ON CAMPUS" STUDENT HOUSING Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security compliance document along with the Fire Safety Report (FSR) and the Missing Person Policy (MPP) for students residing in "on campus" student housing is available at the JJC Police Department website : http://jjc.edu/about/operational/campus-police/Pages/crime-statistics.aspx along with other safety information. If you would like to receive the ASR, FSR or MPP in booklet form, you may stop by the Campus Police Department located on Main Campus in G 1013 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses. This information is required by law and is made available by the Joliet Junior College Police Department.