Sales & Reservations Assistant

Location
Villanova
Posted
Mar 30, 2017
Institution Type
Four-Year Institution


Sales & Reservations Assistant

Posting Number: 20171309S

Position Type: Staff

Recruitment Type: Internal/External Applicants

Work Schedule: FT/12 Month

Department: 507-Inn at Villanova University

Position Summary
Become a part of the team at the newly renovated, re-branded, 4-diamond style Inn at Villanova University!

The Sales & Reservations Assistant will report to the Director of Sales and Catering and assist the entire Front Office team in performing diverse clerical and administrative assistance to the team at The Inn at Villanova University. This individual must effectively interface with a myriad of internal and external constituents and assist clients and seek out solutions to requests in a friendly, caring and helpful manner.

Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities

  • Responsible for the administrative and clerical duties for the Front Office team including, but not limited to, answering the telephone and e-mail inquiries, file management, order and maintain supplies for the office.
  • Assist with the booking processes. Ensure all files are complete with all necessary documentation. Responsible for posting and distributing daily BEOs for the team.
  • Prepare accurate written correspondence including letters, contracts, reports, banquet event orders, schedule of events, printed menus, and emails using MS Word, Delphi.
  • Assist with the preparation for meetings as well as managing the schedule for the conference room.
  • Periodically assist with front of house operations including greeting and directing guests and working with Banquets on ‘quick sets’ or teardowns.
  • Participate in scheduled departmental and administrative meetings as requested and perform other tasks or projects as assigned by management.
  • Perform other duties and assist with projects as assigned.


Minimum Qualifications
  • High school diploma required.
  • Strong knowledge of event planning and relationship management required.
  • Strong interpersonal communication skills (verbal, listening and writing).
  • Ability to handle multiple tasks and changing priorities in deadline sensitive environment.
  • Highly detail oriented. Strong time management skills.
  • Excellent customer service skills with ability to deal with complex customer requests.
  • Positive outlook and attitude. Innovative, pro-active and reliable.


Preferred Qualifications
  • Bachelors Degree preferred.
  • Minimum of three (3) years experience in event management.
  • Event planning certification preferred.
  • PC Hardware & Software packages, S&C software, PMS.


Physical Requirements and/or Unusual Work Hours
  • General AV. Must be willing and able to travel by personal auto and public transportation for meetings and events.
  • Some lifting required (moving of tables and chairs).


Special Message to Applicants


Posting Date: 03/29/2017

Closing Date (12am ET):

Open Until Filled:

Salary Posting Information: Commensurate with Experience

Salary Band: G

Job Classification: Non-Exempt

To apply, visit: https://jobs.villanova.edu/postings/11085

Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values. Villanova University is committed to providing leadership in the attainment of equal employment for all individuals. It is the policy and practice of Villanova University to recruit and select applicants on the basis of their qualifications and abilities. This effort is in compliance with all federal and state laws, including Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1975, Executive Order 11246, and the Americans with Disabilities Act.

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