Software Support Analyst

Saddle River, NJ
Mar 30, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description


The Software Support Analyst will be responsible for providing first level support to all existing customers using our Revenue Cycle Services products. This will include but is not limited to client support, quality assurance and implementation. Persons applying for this position should be tech savvy with strong analytical and communication skills.

  • Assist in providing client support, including troubleshooting of Revenue Cycle Services products
  • Record, Track and Coordinate resolution of client system and data issues
  • Deliver high-quality and timely responses to customer inquiries
  • Monitor multiple projects/systems on a daily basis;
  • Act as a liaison between clients;
  • Requests/submit operational and product design enhancements and oversee the development;
  • Maintain and Update documentation for user training sessions
  • Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program.
  • Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.
  • Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process.
  • Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.

  • BA/BS in business or related concentration;
  • Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
  • Solid knowledge of all MS Office Products.
  • Ability to work well individually and in a team environment.
  • Able to work in a professional, corporate setting.
  • Experience working with customer support/client issue resolution management.
  • Excellent oral and written communication skills.

The combined MedAssets-Precyse enterprise is the leader in providing end-to-end revenue cycle services, technology and education solutions. We are ideally positioned to offer extensive capabilities to improve organizations' operational health, grow business and ultimately improve the quality of healthcare.

Equal Opportunity Employer EOE M/F/D/V

Company Description
nThrive is the leader in providing end-to-end revenue cycle services, technology and education solutions. Previously known as MedAssets, Precyse and Equation, each formerly a leader in its own right, we've combined our talents and capabilities into a single enterprise. At nThrive, we are people who are passionate about empowering health care for every one in every community. We work together to transform financial and operational performance, enabling health care organizations to thrive.

Equal Opportunity Employer EOE M/F/D/V

Saddle River, NJ


Wed, 29 Mar 2017 10:48:47 PDT