Systems Support Engineer

Location
Los Angeles, California
Posted
Mar 30, 2017
Ref
Requisition 25682
Institution Type
Four-Year Institution

Serve as a member of the Network Systems team supporting all aspects (design, implementation and operation) of the law school's network and supporting infrastructure. Manage assigned network projects and report to Systems Manager on project status.

Also responsible as the primary Systems liaison for the IT Support department providing Level 3 support the day-to-day operations of the law school. Under the general direction of the Support Manager, providing high level technology systems and support services for classrooms, computer labs, the law library, faculty offices and administrative departments along with law students with personal laptops.

Research, evaluate, propose, and deploy new technology within the existing LawNET infrastructure. Monitor and optimize system performance in a complex multi-platform environment.. Research and analyze complex or unique technical problems and make recommendations for changes and/or improvements to the network infrastructure. Be a self-starter and be able to maintain several simultaneous projects within projected timeframes. Participate in regular staff meetings giving input and status reports of current and pending projects.  

 

Requirements

Application Instructions:

Applicants must submit their qualifications via UCLA's Career Opportunities website at https://hr.mycareer.ucla.edu. Reference UCLA REQ. # 25682

 

The complete listing of qualifications is available on UCLA's official job posting.

  • Detailed knowledge of a wide range of IT concepts, principles, practices and directions, including operating systems, databases, networks, software, vendor strategies and the capabilities and limitations of existing technology in an academic environment.
  • Skill in analyzing information, problems, situations, etc., to identify the problem and resolutions in standard, non-standard, conflicting and/or unexpected circumstances. Demonstrated skill in recognizing alternatives and their implications and to formulate logical and objective conclusions.
  • Minimum of 5 years' experience in managing/supporting enterprise data networks including both LAN and WAN with strong networking diagnostic skills as well as proficiency in "Cisco CatOS" and "Cisco IOS" switch operating systems.
  • Strong knowledge of Microsoft software products commonly used in the higher education environment such as Windows Server, Active Directory, SMS, Exchange, Group Policies, Hyper-V, SharePoint and IIS to name a few.
  • Skill in troubleshooting hardware, software and network connectivity issues.
  • Working knowledge of centralized management tools for PC configuration control, application deployment, unattended OS installations/imaging, asset management, etc.
  • Detailed knowledge of networked, multimedia Windows workstation configuration including associated input and output devices. Mac knowledge preferred.
  • Technical proficiency using common business software from Microsoft and others to efficiently communicate and manage projects (especially the MS Office Suite).

 

UCLA School of Law

The UCLA School of Law is a nationally recognized three-year graduate school with a student population of approximately 1200. There are now approximately 125 full and part-time faculty, 200 career and part time staff members located in both the Law School and Law Library. The law school enjoys a superior national reputation and is known for a willingness to innovate and experiment.   Detailed information concerning UCLA School of Law may be found at our official website.

Benefits

UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 12 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy - http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct