Enterprise Resource Planning (ERP) Training Manager

Mission Viejo, California
104,616.00 to $147,216.00 per year
Mar 30, 2017
Institution Type
Community College

Enterprise Resource Planning (ERP) Training Manager

South Orange County Community College District

Initial Screening Date 04/21/2017


Pay Range: 16 at 104,616.00 to $147,216.00 per year. Salary placement in the salary range will be based upon comparable experience and qualifications; increases are given annually thereafter up to highest step.


Classification Benefits:

The District offers a comprehensive package of insurance benefits to eligible employees, which includes medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, and a long-term disability income-protection plan. All premiums are fully paid by the District. Mandatory retirement incentive is with California Public Employees Retirement System (CalPERS).


Summary Description:

The Enterprise Resource Planning (ERP) Training Manager is responsible for the planning, design, delivery, and implementation of end user training for the Workday HCM/Finance systems and related third-party modules, such as Tidemark, SciQuest and others; including planning, delivering and facilitating instructor-led training; developing and updating training curriculum and content; creating and maintaining documentation and job aids; maintaining training-related SharePoint sites; conducting workshops and one-on-one mentoring and problem resolution with end users; evaluating ERP software updates for changes that may impact the training program; and coordinating with other members of the Workday team to deliver the best experience to end users.


To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example, actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among staff and promote an organizational culture of customer service and quality services.



Receives general direction from the Enterprise Resource Planning (ERP) Program Manager. Exercises functional and technical supervision over internal and contracted staff as assigned. Provides training and technical work direction to members of special project committees as required.


Distinguishing Characteristics:

This classification is distinguished from other district classifications in that the position assigned to this classification is funded by special, not district, funds. The incumbent assigned to this position does not accrue seniority with the District and is hired only for the duration of the project.


Knowledge of:

Applicable State and federal laws and District policies affecting information technology, business services and human resources, including reporting requirements.

Basic Human Resources, Financial and Payroll functions and operations.

Business Process Analysis and Design.

Class preparation and evaluation techniques.

Computer systems and software applications related to area of assignment, including capabilities and limitations, database management, spreadsheets, word processing, and specialized software applications.

Correct English composition, grammar, spelling, and vocabulary.

Current information technology capabilities, characteristics, systems, and practices.

Enterprise level ERP systems architecture, technology, and function.

Human Resources principles, functions and business process.

Interpersonal skills including tact, patience and diplomacy.

Latest training trends in Information Technology.

Microsoft Office software tools including Outlook, Word, Excel, and PowerPoint.

Mission, functions, operations and services of a community college district.

Modern computer hardware and peripherals.

Modern computer platforms, operating systems, servers, human resources systems and applications software.

Modern information technology as it relates to processing, recording, monitoring, managing, reporting, and maintaining business systems, programs, operations and activities, in an integrated environment.

Oral and written communication skills, including public speaking and presentation.

Planning and organizational techniques.

Preparation, publication and distribution of informational and promotional materials. 

Principles of supervision and training.

Principles, standards, procedures, methods and techniques of computer system analysis and design, application programming, documentation, project management and system/software maintenance.

Procedures used to establish an efficient reporting and informational environment including storage and maintenance of historical data.

Report preparation procedures and techniques.

Training techniques for software-based systems.


Ability to:

Analyze complex situations accurately and adopt an effective course of action.

Assure compliance with State and federal laws and District policies.

Communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies within and outside of the District.

Compose clear, concise and accurate formal reports, procedures, instructions, training materials, correspondence and other materials.

Demonstrate competent use of computers, including project management, personal productivity and basic office software.

Demonstrate excellent communication (written and verbal) and presentation skills.

Effectively plan, develop, implement and evaluate programs, services and activities for the area of assignment.

Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.

Establish and maintain cooperative and effective working relationships with those contacted in the course of work.

Identify, evaluate and resolve complex system problems.

Interface with user groups to determine and develop computer solutions to administrative issues and information needs.

Keep abreast of current information technologies and best practices.

Lead and facilitate group meetings effectively.

Learn District and college organization, operations and objectives.

Maintain current knowledge of technological advances in the field.

Maintain the security of confidential materials.

Plan and deliver a comprehensive training program for the Workday ERP and related third party modules.

Plan and organize work.

Prepare and present complex ideas and processes both orally and in written form.

Prepare and present oral and written reports and recommendations.

Provide information and direction to others with varying levels of information technology knowledge.

Relate effectively to people of varied academic, cultural, and socio-economic background using tact, diplomacy, and courtesy.

Train, supervise and evaluate the performance of assigned personnel.

Understand and effectively and collaboratively work in a multi-college environment, as well as within a system of community college districts.

Use independent judgment to plan and accomplish goals.

Work confidentially with discretion.

Work effectively in a complex, large, multi-college community college district setting.

Work effectively in a team environment.

Work independently with little direction.


Education and Experience Guidelines:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.



A bachelor’s degree from an accredited college or university with a major in business, computer science, information technology, communications, or a related field is required.



At least three years of professional experience in training or instruction, preferably with Enterprise Resource Planning (ERP) systems in a higher education environment. Experience with Workday HCM and Finance is highly desirable.


License or Certificate: Valid California driver’s license.


To Apply:

Please visit the District’s Employment Opportunities website at https://jobs.socccd.edu for a detailed job description, to learn more about the District and to complete an on-line application.  


NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country.