Client Services Representative (Veterinary Diagnostic Laboratory)
General Description of Position: The Kansas State Veterinary Diagnostic Laboratory (KSVDL) is seeking applicants for a Client Services Representative. This essential position within KSVDL exists to serve the needs of clientele/stakeholders (clients, faculty, residents, students, coworkers) in regards to communication, sample reception, sample routing, and sample accessioning. This position may also be involved in special projects dealing with client oriented tasks pertaining to samples. This position may also assist with monitoring and maintaining inventory in the Client Services area. Some flexibility may be required regarding work hours at elected/occasional times. Diversity and Inclusion: Kansas State University embraces diversity, and promotes inclusion in every sector of the institution. The university established the Office of Diversity, led by the associate vice provost for diversity and a dedicated staff. Additionally, each college has a designated Diversity Point Person to provide insight and guidance.
Kansas State University received the prestigious Higher Education Excellence in Diversity, or HEED, award from Insight Into Diversity magazine for the past three years. Multicultural students account for 15 percent of our student population, a university record and continuing trend.Job Description: Primary tasks will be to provide sample routing services within KSVDL in Mosier Hall, Trotter Hall, and the KSU-IC, participate in daily reception and accessioning of diagnostic samples, and interact with clientele through phone, email, or direct contact. These tasks will require a working knowledge of sample types, testing limitations, test availability, and the ability to evaluate the validity of consultation requests for KSVDL faculty. All of these tasks are expected to be completed in accordance with QA/QC procedures with the intent of adhering to AAVLD accreditation guidelines.
Additional duties will include processing of outgoing packages including referral testing from KSVDL and other KSU-CVM areas and maintenance of multiple internal documents including but are not limited to SOP's, Working Instructions, Referral Spreadsheets, and referral submission forms.
Other tasks that may be performed could include training of student employees, filing, or assistance with creating purchase orders.Required Minimum Qualifications: -Bachelor of Science in Animal Science or related field or compensatory employment experience
-Minimum of 2 years client service/communication
-General experience with computer software Preferred Qualifications: -Knowledge of clinical specimens/testing and medical data bases
-Diagnostic Laboratory Experience Special Instructions to Applicants: To apply, please submit an application along with a cover letter, resume and contact information for three professional references. Screening of Applications Begins: Screening of applications begins immediately and will continue until the position is filled. Equal Employment Opportunity: Kansas State University is an Equal Opportunity Employer of individuals with disabilities and protected veterans and actively seeks diversity among its employees. Equal Employment Opportunity is the Law. Background Screening Statement: In connection with your application for employment, Kansas State University may procure a Background Screen on you as part of the process of considering your candidacy as an employee.