Systems Analyst - Enrollment CRM
The Systems Analyst for Enrollment CRM works with a diverse range of people and departments with the primary responsibility for the technical leadership, development, maintenance, support, documentation and continuous improvement of the Enrollment Customer Resource Management (CRM) system and its data.
Designs, develops, implements and documents system requirements, configurations and workflows to support existing and new CRM processes.
Develops standard and custom reports, importing, exporting, and integrating data from Slate and other related systems. Ensures data accuracy by performing regular data integrity checking and system monitoring.
Departments worked with include but are not limited to Admission, Grad Studies, Information Technology Services, Office of Institutional Assessment and Research, and Undergraduate Evening Studies. Must be agile in adapting to vernacular, communication styles, processes, and users between different departments and between technical and non-technical support staff.
Troubleshoots application errors. In conjunction with users, isolates problems from symptoms, determines alternatives, and develops and implements solutions. Works with staff to improve user instructions or train for better understanding.
Maintains currency of knowledge and skills related to the duties and responsibilities. Performs additional duties and responsibilities as needed.
Department and Team Descriptions:
The Office of Admissions strives to attract and enroll undergraduate students who are academically prepared to succeed and committed to become active members and leaders within the Furman community. Our mission is recruiting to ensure Furman’s future with a commitment to service, experiences, and relationships. Furman.edu/admission
The Enterprise Information Services Team supports a variety of services, applications, and systems of record for Furman University including Ellucian Colleague, our Enterprise Resource Planning (ERP) system, multiple external and internal websites, various database systems, and other major applications. ITS.furman.edu
Furman’s Graduate Studies Program offers a master’s degree in chemistry and in education, a post-master’s degree in educational leadership, and professional development courses in education that will enhance your career opportunities as a teacher, counselor, or administrator. Furman.edu/gradstudies
The UES team consists of a director, a student services counselor, and a part-time administrative assistant. This staff provides administrative oversight and support for all evening students at Furman, including student admission, course advising and scheduling; evening faculty hiring, evaluation, and development; strategic leadership in andragogy and programming geared to the needs of adult students; marketing and recruiting the program to external audiences; and community visibility and engagement. Furman.edu/ues
Furman University is committed to educating the whole student, encouraging academic and emotional growth while also providing the practical skills necessary to succeed in an ever-changing world. At the core of the University is a dynamic engaged learning philosophy that’s grounded in the liberal arts and sciences. Students are taught by top-notch professors whose chief priorities are teaching and guiding undergraduate students—all within a close-knit campus community where ideas and perspectives are valued and encouraged.
The Furman Advantage promises all students an education that delivers value by preparing them for successful, meaningful lives. Guided by a community of mentors and supported by institutes and centers, students chart personalized four-year pathways that are made meaningful through guaranteed engaged learning experiences.
Our institutes and centers ensure there is a connection between the resources of Furman and the communities that we serve and strengthen. The Richard Riley Institute is a nonpartisan public policy think tank that promotes discussion and analysis of issues critical to South Carolina’s future. The David E. Shi Center for Sustainability acts as a research hub and action center where students, educators and community leaders work together to explore sustainability challenges and generate scalable solutions. The Institute for the Advancement of Community Health serves as a convener of programs, educational initiatives, ideas and resources working collectively to bridge the population health gap of the Greenville community and beyond.
The student experience at Furman includes NCAA Division I Athletics, a vibrant student life culture encouraged by a 100 percent residential community, and a campus that is internationally recognized for its beauty.
Founded in 1826, the private university is located in the award-winning city of Greenville, South Carolina. Modern, sophisticated academic buildings are complemented by comprehensive athletics, recreational, and social facilities. Student housing ranges from traditional residence halls to apartments. The 750-acre campus features an Asian garden, a replica of Henry David Thoreau’s cabin, a Florentine bell tower, a spring-fed lake, 13 miles of paved trails through the woodlands for hiking and biking, and an 18-hole golf course.
Furman University is an Equal Opportunity Employer committed to increasing the diversity of its faculty and staff. The University aspires to create a community of people representing a multiplicity of identities including, but not limited to, gender, race, religion, spiritual belief, sexual orientation, geographic origin, socioeconomic background, ideology, world view, and varied abilities.
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