IT Support Technician
We are looking for and IT Support Technician. Candidate will be working hand in hand with the IT Director. Responsible for providing first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Follow up on IT request in a timely manner and follow through to resolution. Computer proficiency with hardware and software technologies is required. The ability to multi-task, prioritize and work under pressure are required.
Must have reliable transportation. Primary working location is Broward County but will be required to travel occasionally to Miami. Must be able to pass criminal background, Drug Test and have a valid driver's license.
Excellent customer service, verbal and written communication skills are a must.
Respond to Customer service requests. You will be working with multiple clients with multiple and diverse issues simultaneously. Administer computer accounts and passwords. Analyze situations and data requirements. Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and Mobile Devises) and software (internally developed apps, productivity, computer OS systems, internet apps, and various systems). Assist IT Director in Day-to-day tasks. Coordinate communication with vendors to aid in incident reporting. Assist with testing of new or upgraded PC software and hardware releases as requested.
We are an equal opportunity employer and a Drug Free Work Place.
• Customer Service or Phone support experience
• Solid MS Office skills: Outlook, Word, Excel
• Solid Gmail Experience
• Excellent follow-up Skills
• Excellent Oral & Written communication Skills
• Excellent troubleshooting Skills
• Willing to work night & weekends
• Team player
• Windows Active Directory
• Shoretel PBX
• Google for Business Administration
• Cisco Router and Switches
Ambition and willingness to learn and be trained is essential
Tue, 28 Mar 2017 08:55:29 PDT