ASSOCIATE DIRECTOR, INBOUND SALES

Location
Philadelphia
Posted
Mar 29, 2017
Institution Type
Four-Year Institution

Duties: Wharton Executive Education (WEE) is strategically moving to capitalize on multi-channel opportunities with a focus on delivering continued sales growth through client relations while leveraging Wharton's renowned educational brand. A key element in driving our growth strategy is to continue to enhance our sales and engagement capability via inbound and outbound approaches.

Reporting to the Director of Inbound Sales Open Enrollment (OE), within the Client Relations team, the Associate Director is responsible for the inbound sales of 50+ open enrollment program portfolio and Online offerings. The Associate Director will consult with potential international clients (individual executive and company representatives) and effectively articulate WEE's Open Enrollment value proposition aligned to their executive development needs. This includes consistent follow-up of inbound leads and converting opportunities to enrollments. This position assists Director of Inbound Sales OE with reviewing and qualifying applications received for OE programs. The Associate Director manages the front-line sales, client service and course registration functions of Open Enrollment and Online programs, which includes Wharton loyalty programs. The Associate Director will drive user continuity and increase revenue through the sale of additional OE programs and services. Knowledge of CRM/Sales Force desired.

The Associate Director must have extensive knowledge of the Executive Education industry and global business challenges facing today's corporations. This position works collaboratively with Exec Ed staff to drive continued sales growth and exceptional program quality for which Wharton is world renowned.
In addition, the Associate Director is responsible for identifying enrollment trends and making strategic recommendations to Director of Inbound Sales OE regarding client needs in support of the Business Development strategy. This includes development of new program offerings, CRM/sales workflow streamlining projects, identifying opportunities to increase sales and enhance client service.

Qualifications: A Bachelor's degree and 2-3 years' experience in sales roles within a service organization, ideally in executive education, or equivalent combination of education and experience. 3-5 years of experience strongly preferred. Relevant sales, including a practical understanding of program design for middle and senior level executives preferably in the executive education, corporate or consulting sectors.

*Independent, self-confident and highly credible in representing WEE. Ability to communicate ideas to senior and executive audiences, both in public forums and in written communication. Proven ability to work within a team environment and on project teams. A strong desire to contribute and work collaboratively to achieve goals.

*A successful candidate will have strong skills and business acumen in business development, consultative selling, persuasion, negotiating skills, and a knowledge of management education topics: strategy, leadership, finance, accounting, operations, marketing, organizational behavior and business ethics.

*A detail-oriented, analytical leader who thinks holistically about the business development, marketing and sales cycles.

*Must be able to work in a fast-paced, high volume, results-oriented environment. Action-oriented, results-driven approach to a professional team. ROI-driven problem solver. Goal oriented. Thinks strategically and creatively across multiple platforms. A proven track record in achieving aggressive sales goals in the higher education market highly desirable.

*Ability to effectively balance and prioritize competing demands.

*Ability to foresee, and understand business trends and the concerns of executives. Be innovative in approaches to educational and management problems.

*Experience utilizing business development, sales or other CRM systems, and the ability to develop and drive metrics and dashboards.

*Ability to work within a team environment.

*Willingness to respond and follow up rapidly to client requests and work across time zones.

Reference Number: 07-25322

Salary Grade: 026

Employment Type: Exempt

Org: Executive Education

Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Job Family: B-Executive/Managerial Administration