Learning Commons Support Technician

Cleveland, OH
Mar 29, 2017
Institution Type
Community College

Department Name Learning Commons

Campus or Location Eastern Campus

Vacancy Number PT220-17

Reports To Supervisor

Recruitment Type External/Internal

Job Category Support Staff

Position Type Part-Time

Union Position Union

Number of Openings 1

Job Description Summary

Provide a high level support services on technical, audio-visual, and library to students, faculty, staff and community patrons.

Job Responsibilities

Assists with college-wide user logon support and print management.

Acts as the initial point of contact in the response and troubleshooting for hardware and software problems.

Responds to faculty and staff needs for operational issues and provides assistance with operating equipment.

Provides technical expertise for special events: planning, set up, troubleshooting, and teardown.

Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.

Provides training workshops to students, faculty and staff on the varying technologies at the site.

Provides reimaging and testing of the academic image for classrooms, labs, libraries and assessment centers.

Participates in the efficient and accurate operation of the Learning Commons

Distributes and delivers audio-visual equipment and materials

Maintains accurate and complete records of the Learning Commons

Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction. Monitors patrons and provides routine information and directs callers/visitors to appropriate personnel and/or departments for assistance.

Performs other related duties within the job grade and job classification as assigned.

Required Qualifications

Associate's degree

Minimum of two years of customer service experience and desktop and media support experience

Intermediate keyboarding, grammar, math, Microsoft Excel, Microsoft Word and Power Point skills

Excellent written, verbal, and interpersonal communication skills

Demonstrated record of interacting professionally with internal and external customers in person, on-line and over the telephone

High degree of accuracy and attention to detail

Demonstrated ability to handle multiple tasks/responsibilities and respectively prioritize work

Sensitivity to respond appropriately to the needs of a diverse population

Preferred Qualifications

Bachelor’s degree

Two years of A/V Experience with industry appropriate certification (Extron Certification)

Three years of work experience in a community college/higher education environment

High proficiency in Microsoft Word, Excel, Power Point, Access and Outlook

Work Schedule

Monday through Thursday, 5:00 pm to 10:00 pm

Target Hiring Rate/Salary 17.94 Per Hour

Special Note

This is a Part-time] (1199/ SEIU ) Bargaining Unit position, Grade 7. Part time (1199/ SEIU ) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Posting Open Date 02/20/2017

Repost Date 03/28/2017

Posting Close Date

Open Until Filled No

For full consideration, apply by this date

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a CURRENT part time 1199 SEIU Bargaining Unit Employee at Tri-C?
    • Yes
    • No

Required Documents Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents


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