Learning Commons Support Technician
Department Name Learning Commons
Campus or Location Eastern Campus
Vacancy Number PT220-17
Reports To Supervisor
Recruitment Type External/Internal
Job Category Support Staff
Position Type Part-Time
Union Position Union
Number of Openings 1
Job Description Summary
Provide a high level support services on technical, audio-visual, and library to students, faculty, staff and community patrons.
Assists with college-wide user logon support and print management.
Acts as the initial point of contact in the response and troubleshooting for hardware and software problems.
Responds to faculty and staff needs for operational issues and provides assistance with operating equipment.
Provides technical expertise for special events: planning, set up, troubleshooting, and teardown.
Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.
Provides training workshops to students, faculty and staff on the varying technologies at the site.
Provides reimaging and testing of the academic image for classrooms, labs, libraries and assessment centers.
Participates in the efficient and accurate operation of the Learning Commons
Distributes and delivers audio-visual equipment and materials
Maintains accurate and complete records of the Learning Commons
Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction. Monitors patrons and provides routine information and directs callers/visitors to appropriate personnel and/or departments for assistance.
Performs other related duties within the job grade and job classification as assigned.
Minimum of two years of customer service experience and desktop and media support experience
Intermediate keyboarding, grammar, math, Microsoft Excel, Microsoft Word and Power Point skills
Excellent written, verbal, and interpersonal communication skills
Demonstrated record of interacting professionally with internal and external customers in person, on-line and over the telephone
High degree of accuracy and attention to detail
Demonstrated ability to handle multiple tasks/responsibilities and respectively prioritize work
Sensitivity to respond appropriately to the needs of a diverse population
Two years of A/V Experience with industry appropriate certification (Extron Certification)
Three years of work experience in a community college/higher education environment
High proficiency in Microsoft Word, Excel, Power Point, Access and Outlook
Monday through Thursday, 5:00 pm to 10:00 pm
Target Hiring Rate/Salary 17.94 Per Hour
This is a Part-time] (1199/ SEIU ) Bargaining Unit position, Grade 7. Part time (1199/ SEIU ) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.
Posting Open Date 02/20/2017
Repost Date 03/28/2017
Posting Close Date
Open Until Filled No
For full consideration, apply by this date
Special Instructions to Applicants
During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments.
Affirmative Action Statement
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution
Required fields are indicated with an asterisk (*).
- * Are you a CURRENT part time 1199 SEIU Bargaining Unit Employee at Tri-C?
Required Documents Required Documents
- Cover Letter
- Resume/Curriculum Vitae