Office Assistant II - Parking and Transportation Services

Location
97280
Posted
Mar 28, 2017
Institution Type
Community College


Office Assistant II - Parking and Transportation Services

Portland Community College


Requisition Number: 09006

Location: Sylvania Campus

Address: 12000 SW 49th Avenue, Portland, OR

Hours of Work: 8 a.m. to 5 p.m. Monday - Friday

Position Status: Classified; Level 15; Full-time; Non-exempt

Starting Salary Range: Full Salary Range: $2,632 to $4,189 per month

Job Close Date: Apply Immediately; position will close once sufficient applications are received

Job Summary:
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with a access to a broad range of benefit options.

Includes Health, Dental, and Vision options, Group Life, Auto and Home Insurance. Retirement and tax deferred 403B plans.

Paid Leave:
Starts at 6.67 hours of Vacation leave per month (additional vacation hours with years of service)
8 hours of Sick Leave per month
24 hours of additional Personal Leave days per year
11 Paid Holidays

Additionally, PCC provides a tuition waiver for yourself, domestic partner, and children under 24 years of age. Tuition reimbursement for yourself at other accredited institutions.

For a complete list of PCC benefits please copy and paste the following link into another browser http://www.pcc.edu/hr/benefits/

Responsibilities/Duties:
- Greets customers of the department, or other personnel of the college, by phone, in person or through electronic media. Assesses customers' needs and explains services, processes, procedures and guidelines. Handles requests/transactions or directs the person or matter to the proper sources. Assists in resolving problems and ensuring satisfactory customer service.
- Processes forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork.
- Uses a personal computer and a variety of office software applications including word processing, Email, and file management. Prepares documents in Word from scratch or using predefined templates and form letters. Creates or maintains files in Excel. May create PowerPoint presentations and use Access or other databases.
- Operates other office equipment such as printers, copy machines, fax machines. May serve as liaison with service and vendor personnel.
- Most positions make extensive use of large and complex databases of department records and services such as Banner. Enter information, ensure the accuracy and completeness of the data and generate reports or outputs as needed.
- Performs research and data gathering activities and may prepare reports or summaries of information. Prepares or maintains reports or records and other statistical or quantitative data.
- May serve as receiver of mail or correspondence for the work unit or area. Opens or reviews correspondence and determines proper disposition.
- Files documents and may be responsible for developing or modifying filing practices, including use of electronic rather than paper records.
- May assist in handling and tracking of financial matters, including development or maintenance of the department budget, revenue, expenses or other funding sources.
- May assist in developing or revising procedures, practices and forms.
- Attends and participates in meetings and committees and may take minutes or notes and perform follow-up activities.
- May provide administrative support or assistance in certain defined areas to supervisor or other personnel in the office.
- May receive, record and/or track incoming payments receipts and makes proper distribution of records and funds. Researches and resolves discrepancies and makes proper accounting distribution.
- May provide training and informal guidance and direction to other employees.
Positions in this classification may perform all or some of the functions above and other related duties as assigned.

Minimum Qualifications:
In the online application's Education/Employment History sections, include jobs, duties, and dates that support all of the following qualifications. The information on the resume/cover letter will not substitute for the completed application.


High school diploma or equivalent.
Three years of office assistant experience (college or business school training may be substituted for up to two years of the required experience).

Knowledge of:
- Contemporary office practices, procedures and techniques;
- Spelling, vocabulary, math and grammar skills appropriate to the level of the position;
- Basic budget principles.


Skills in:
- Operating a computer and various software packages;
- Operating a variety of office equipment;
- Identifying student needs and matching them with available resources;
- Creating, organizing and keeping records.


Able to:
- Develop and maintain effective working relationships;
- Meet college expectations regarding customer service;
- Maintain a reliable and dependable attendance record;
- Provide effective and responsive service to department customers and contacts;
- Locate information using electronic resources, including the Intranet and Internet, as assigned;
- Learn and utilize Banner or other information systems and databases

Positions in this job family typically work in an office setting but may be assigned more physical duties such as transporting office supplies and equipment. Some positions may involve limited local travel.


Special/Preferred Qualifications:
Special/Preferred Qualifications:

1. Experience working in a large organization with varying departments and organizational goals.
2. Customer service experience, particularly in dealing with unhappy people and stressful situations.
3. Experience with complex computer programs, emails responses and written guidelines.
4. Experience being part of a team, coordinating work, discussing issues, arriving at consensus and sharing workloads.
5. Good written and verbal communication skills.

Additional Posting Information:
Additional Posting Information:

To apply for this position you must submit:
1. Completed responses to the Required Questions from the Committee - scroll down to see "Required Questions" below - (Attach document)*
2. Completed online application
3. Cover Letter (attach document)*
4. Current Resume (attach document)*


* When you apply for the position, you will be given an opportunity to attach the above documents. They may be attached in either "Microsoft Word" or ".pdf" formats.

- Applicants selected for hire will be required to pass a criminal background check as a condition of employment.
- Effective January 1, 2014, all applicants hired by the college will be required to reimburse PCC for the cost of their criminal background check, through payroll deduction.

- This position is included in the bargaining agreement between Portland Community College and the Portland Community College Federation of Classified Employees (PCCFCE). Employment in this position will require, as a condition of employment, payment of monthly union dues or a monthly fair share fee in lieu of dues through automatic payroll deduction. Probationary period will be in accordance with Article 13 of the Classified Agreement. Current Classified employees are encouraged to review Article 15 for salary placement guidelines.

- Portland Community College will hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to complete the designated Immigration Service Employers Verification I-9 form.

- As an Affirmative Action, Equal Employment Opportunity institution, PCC is actively seeking qualified minorities, women, disabled veterans, veterans and individuals with disabilities to enhance its work force and to reflect the diversity of its student body. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.

Documents that must be associated with this posting:
Resume
Cover Letter
Responses to Required Questions

Documents which can be associated with this posting:


Full Time/Part Time: Full Time

How to Apply
For complete job description and application instructions, visit: jobs.pcc.edu

As an Affirmative Action, Equal Employment Opportunity institution, PCC is actively seeking qualified minorities, women, disabled veterans, veterans and individuals with disabilities to enhance its work force and to reflect the diversity of its student body. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.




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