Technical Support Specialist

Top Gun Sales Performance
Cincinnati, OH
Mar 28, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

The current opening is for the role of Technical Support Specialist. As a member of an elite team in an agile, explosive growth company you will support a variety of systems including mobile digital video evidence and digital signage. Therefore, the TSSS will be expected to work with end users, IT administrators, and sales professionals providing telephone and remote support for hardware and software related issues with a focus on white-glove customer service. Additional responsibilities may include refining business processes, product demonstrations, deployments, and training others.
The ideal candidate is someone who is innovative, determined, and reliable and has a relentless pursuit of excellence. In this role your efforts will not just be measured on an individual basis, but by the accomplishments of the team and the success of your clients.

Job Requirements:

Required Experience
• Experience with working multiple projects simultaneously
• Must have ticketing systems experience
• Must have help desk experience
• 2 years professional experience
• Strong customer facing skills
• Strong technical troubleshooting skills (on site and/or on phone)

Required Character:
• Exemplary professional manner
• High degree of technical aptitude and experience
• Strong written and oral communication skills
• Careful attention to detail, even under pressure
• Ability to communicate with clients in a language they will understand
• Trainable, coachable, teachable, eager to learn, eager to create solutions

Required Commitments:
• Team focus including loyalty and respect
• Can partner with people across time zones when necessary
• Availability to be on call
• Willingness to perform any task be it menial or praiseworthy to serve our clients

Organizational Requirements:
• Entrepreneurial mindset that guides taking ownership and driving productivity through delivery and follow up.
• Ability to evaluate organizational needs and identify new opportunities for improvement
• Deep appreciation and understanding of a complex sales cycle. This should guide client interactions, technical prioritization, and business opportunity management
• Ability to assist in refining business processes to deliver on departmental goals
• Ability to give and receive feedback on technical, interpersonal, and business issues
• Ability and success with training other people

Technical Requirements:
• Strong Windows (XP , 7, 8) knowledge and experience
• Experience with servers and storage devices (SAN, NAS)
• Networking Technologies - Client/server relationships, workgroups, TCP-IP, dynamic addressing, 802.11 wireless, wireless security, Active Directory
• File Transfer Technologies

Beneficial Experiences:
• Familiarity with disk imaging and virtualization
• Familiarity with Microsoft SQL Server 2005, 2008, 2012, and Microsoft .Net 2.0 and higher
• Knowledge of VPN tunneling and authentication (especially NetMotion certified or experience)
• Basic to advanced programming skills in - .NET, C, and Web development
• Linux, Android, Tablet, and other specialty hardware
• Network Operation Center, Monitoring and alerting software
• Ability to learn and support hardware installation procedures - including wiring concepts
• Ability to learn proprietary Front End and Back End software as well as proprietary hardware in a short period of time
• IP camera, DVR, video recorder experience is a plus

An Equal Opportunity Employer

Company Description
Top Gun Sales Performance, one of Inc. 5000 fastest growing privately owned companies in the nation. Top Gun provides sales growth and sales performance related services for medium to large organizations. Our services include strategic sales consulting, training and enablement, lead generation and sales support, IT and CRM support, customer care and call center services. As one of the "Inc. 5000", we have experienced exponential growth in headcount and distributed systems. We are currently building a state of the art learning management system and we are looking to add more resources to this development effort.

Cincinnati, OH


Mon, 27 Mar 2017 10:48:56 PDT