Student Services Associate IV

Job description

May provide professional counseling to students on an individual and group basis; counsel students with personal, social, academic, educational and career concerns; administer and interpret the results of assessments; provide psycho/ educational programming; conduct campus wide workshops; serve on various college committees; teach academic credit courses as required; be involved in professional organizations; seek leadership roles in professional organizations; and perform related tasks as required. Monitor compliance with all required federal, state and university policies, procedures, and funds that govern registration, enrollment certification, student records , financial aid programs, or degree certification. Support systems for students in Admissions, Career Services, Financial Aid, etc. Train staff on systems and processes or supervise a wide range of positions.

The Counselor Liaison to NCAA Financial Aid fulfills both the service as well as the administrative missions of the office. This position functions as the financial aid advisor to students as well as administrator of all programs related to Athletics, monitoring compliance with Federal, State and Institutional funds as they relate to NCAA athletic awards affecting financial aid for student athletes.

Reporting to the Director of Financial Aid, the incumbent functions as a general senior financial aid advisor by assisting students and parents with procedural questions and the complexities of the financial process, serving as a representative of the University at various outreach, orientation and information programs and being responsible for all aspects of accurate, timely processing of aid applications. The incumbent also implements and maintains systems and procedures to serve student athletes specifically, provides leadership in interpreting and implementing rules and regulations, liaisons with the Athletic Department and handles all Financial Aid Office administrative procedures, appropriate and special reports and activities for student athletes. This individual is also responsible for all “Enrollment” activities, i.e., Clearing House, “the NA” process, Degree progression, ROAENRL processes, locking of hours following drop/add conclusion, and other functions as assigned.

This position must have an understanding of federal and state financial aid programs and NCAA Division I compliance needs associated with financial aid matters. This is considered a position of trust with access to student banner information.

As part of the background check process, this position WILL require a satisfactory Consumer Credit check as a condition of employment. See for specific policy guidelines.

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action employer and does not discriminate on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, and/or veteran status.

Bachelor's Degree and 3 years of related work experience.


  1. 3 – 5 years of experience within a professional financial aid office
  2. An understanding of NCAA Division I Compliance – specifically Bylaw, Article 15 is preferred
  3. A working knowledge of federal compliance
  4. A working knowledge of HOPE regulations
  5. An understanding of matters related to enrollment needs for eligible students and how it pertains to Title IV rules
  6. Proven and demonstrated people skills that includes customer service
  7. Ability to construct and present workshops for various student groups





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Job No:
Posted: 3/28/2017
Application Due: 5/27/2017
Work Type: