Director of Digital Infrastructure

Mar 27, 2017
Institution Type
Four-Year Institution
	Director of Digital Infrastructure

St. Edward's University invites applications for the position of Director of Digital Infrastructure. The director reports to the Vice President for Information Technology and oversees the design, maintenance, operation and security of the university's digital infrastructure. This includes data and telecommunications networks; servers and storage systems; and telephony. He or she works to align investments in digital infrastructure with the university's educational mission and strategic objectives. The Director of Digital Infrastructure is a central member of the Office of Information Technology's leadership team with critical responsibilities that directly impact the university's pursuit of mission.

Essential Functions

  • Oversee the strategic design of network and server infrastructure consistent with university needs and resources.
  • Oversee the operation of university networks, servers, telephony systems and the delivery of digital infrastructure services to all segments of the St. Edward's community.
  • Establish and maintain technical standards related to network, server, data storage and telephony technologies, and associated software to guide acquisition and deployment.
  • Provide leadership in project management and change management in the context of upgrades, enhancements, extensions and changes to information technology infrastructure.
  • Develop and implement security strategies, policies and procedures consistent with applicable law, university policies and the university's educational mission.
  • Negotiate and manage contracts with external providers of information technology products and services. This includes cloud-based software services.
  • Support and facilitate the development of financial models related to routine equipment replacement and maintenance. Lead the prioritization of infrastructure projects. Contribute to the development of multi-year budget projections and analyses.
  • Oversee the development, implementation and enhancement of information technology strategies related to business continuity and disaster recovery.
  • Supervise, mentor and manage the employees of the Office of Digital Infrastructure to promote the achievement of organizational and university goals, and to contribute to employees' professional development.
  • Cultivate an organizational focus on reliability, operational effectiveness, efficiency and the continuous enhancement of user experience.
  • Foster effective communication among the Office of Digital Infrastructure and other groups within the Office of Information Technology and throughout the university to facilitate both longer term planning and immediate problem resolution.
  • Assist in the effort to align the direction and strategies of the Office of Information Technology with the needs, priorities, strategies and mission of the university.
  • Qualifications	
  • Possess at least seven years of experience in complex technical environments; hands on experience with network, server and data storage technologies; broad familiarity with a wide array of network, server and storage technologies; experience with the design of technical infrastructure; familiarity with middleware and infrastructure services; familiarity with identity management and related authentication and authorization systems; solid understanding of issues related to the security of data networks and servers; experience managing complex technical projects; and experience managing important vendor relationships.
  • Possess at least three years of experience managing complex technical environments; experience managing technical staff; and experience managing budgets in a technical setting. Such experience in the higher education arena is preferred.
  • Strong leadership and organization skills; proven ability to manage time and priorities, ability to manage complex projects and tasks with attention to detail; demonstrated ability to effectively lead cross-functional teams.
  • Strong oral and written communications skills; demonstrated ability to communicate effectively with colleagues with different areas and levels of technical expertise.
  • Demonstrated ability to synthesize disparate information of multiple types from multiple sources; ability to formulate complex strategies based upon this synthesis; ability to implement complex strategies.
  • A bachelor's degree is required; an advanced degree in a relevant field is desirable.
  • Successful completion of an employment and/or criminal background check is required.

    About St. Edward's University
    Founded in 1885 by the Congregation of Holy Cross, St. Edward's University is the premier private institution of higher learning in Austin. Enrolling approximately 5,000 students, the university offers approximately 50 academic programs for undergraduates, ten undergraduate degree programs specifically designed for working adults and seven master's degree programs. The St. Edward's community is diverse and cosmopolitan. Students from more than 50 countries are currently enrolled at the university and St. Edward's partners with 21 universities located in 16 countries around the world. The university is committed to preparing students for success in a 21st century world increasingly shaped by globalization, ubiquitous technology and relentless change. Over the last two decades, the university has doubled its enrollment and invested more than $250 million in new campus facilities. US News & World Report has ranked St. Edward's among the top regional universities in the West for 13 consecutive years. Consistent with its Holy Cross heritage, the university maintains a strong focus on issues of social justice.

    About St. Edward's University's Information Technology Environment
    The information technology infrastructure at St. Edward's University is diverse and complex. The campus network connects over 40 buildings across 160 acres of land and supports approximately 11,500 unique devices daily. This includes approximately 7,000 devices connecting via the wireless network. Network hardware includes approximately 160 routers and switches, primarily Enterasys/Extreme, with OSPF as the core routing protocol internally. Two tier 1 internet service providers supply more than 2 Gbps of bandwidth to campus in a fault-tolerant configuration using BGP and multiple border routers. Palo Alto firewalls exist at the internet and data center borders.
    Two on-campus server rooms feature redundant power and battery backup. Nearly 400 virtual servers run on 14 blade servers, with a total SAN storage of 70 terabytes. These are backed up onto a redundant disk array and LTO tape library. The Austin campus features a nearly 100% virtualized server environment leveraging VMware's Hypervisor technology, backed by NetApp SAN storage and Cisco UCS blade servers.
    Both LDAP and Active Directory are in use, and are managed and updated by a central identity management system (Aegis Trident), with authentication being handled primarily by CAS for SSO which includes a Shibboleth implementation for federated identity. The university has partnered with for end user storage, with Canvas for LMS, with Google for Mail/Calendar/Collaboration, and with Ellucian for administrative software systems (Banner).
    The university provides 118 technologically-enhanced classrooms. All are currently undergoing upgrades to meet the university's new global digital classroom standards.

    About Austin
    Austin is a dynamic, cosmopolitan, diverse, entrepreneurial and prosperous city. One of the world's great technology centers, Austin, sometimes referred to as "Silicon Hills," is home to technology heavyweights like Dell, National Instruments and Silicon Labs. Google, Apple, Facebook, Samsung, IBM, Oracle, NXP, Advanced Micro Devices, Cisco, Cirrus Logic, and 3M are among the many other technology companies with significant operations in Austin. The city is home to a wide array of technology-oriented startups and in recent years has become an important center for educational technology and game development. The city hosts one of the world's foremost technology festivals, SXSW Interactive. Austin is also an entertainment mecca. With more than 200 live music venues the city is "the live music capital of the world" and hosts the popular Austin City Limits live music program and the SXSW Music and Film festivals. The city regularly appears in lists of America's smartest, coolest, greenest and most livable cities. Known for its welcoming, tolerant and casual atmosphere, Austin was named the best large American city in which to live by US News & World Report in 2017.
    Review of applications will begin immediately and will continue until the position is filled.

    How to Apply
    Qualified applicants are invited to submit an online application at Please attach a cover letter and resume to the application.
    St. Edward's University is an equal opportunity employer, and hires only U.S. citizens and documented workers.