Technical Support Team Lead

j2 Global
Essington, PA
Mar 27, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Job Summary:

Excel Micro is a j2 Global® company focusing on Cloud based email security services for businesses. It offers a unique environment that fosters individual growth and rewards performance, while offering the benefits and opportunities of a successful global Cloud company. The work environment is fast-paced, challenging, and fun. You will be working in the technical support environment in the innovative cloud services arena focusing on our Email Security products, Spam Filtering, Email Archiving, Email Encryption, Web Security etc.

Job Duties:
  • Technical support team lead of 1st and/or 2nd line support technicians
  • Coordination of support tasks and tickets
  • Providing pre-sales and after-sales support such as technical provisioning of new customers
  • Providing product education and advice to support team / sales team / customers
  • Projects (ongoing service improvements) such as customer migration projects
  • Product documentation
  • Shift management

General Description:An exciting opportunity has arisen for a Technical Support team leader. We are looking for a highly motivated, pro-active and technically minded individual to complement our team. This role may include post-sales assistance such as customer migrations and provisioning. Excellent communications skills are a necessity.

Your day to day activities will include assisting in the coordination of support for a wide spectrum of clients utilizing our various SaaS solutions. In addition to this we require a dynamic individual who is able to assist with in-house documentation of current solutions. This role may involve a small degree of customer facing meetings. You should be used to working to SLA's and providing excellent customer service.

Job Requirements and Experience:
  • Strong technical skills in troubleshooting Windows OS. Any experience on Linux platform and SQL is a plus
  • Organizational skills
  • Strong Interpersonal / Communication skills (verbally and written)
  • Analytical skills
  • A minimum of 5 years of experience in Technical Support
  • Good knowledge of email services including SMTP, POP, IMAP, and MS Exchange
  • Working familiarity and knowledge on common Internet protocols and technologies such as TCP/IP, DNS, FTP, SSL etc.

j2 Cloud Services is an Equal Opportunity Employer.

We are located in Essington and offer:
  • Competitive Salary and Bonus
  • Medical, Dental, and Vision Insurance
  • Life Insurance and 401k
  • Paid Time Off and Paid Holidays
  • Paid Parking or Transit Reimbursement

Company Description
About LiveVault:
LiveVault,® a brand of j2 Cloud Services Communications, Inc. (NASDAQ:JCOM), is a powerhouse in online data backup and Disaster Recovery. One of the few online backup and DR companies in the world with ISO 27001 certification; LiveVault,® has worked with customers since 2003 to ensure that their scheduled or continuous data backups are executed flawlessly and that data can be restored from any location at any time.
LiveVault,® is committed to providing fully managed and monitored online backup service, while continuing to expand the possibilities of online backup, and educate business owners on the risks of data loss.

About j2 Cloud Services:
Founded in 1995, j2 Cloud Services (NASDAQ:JCOM) is an award winning, leading provider of Internet services through its two divisions: Business Cloud Services and Digital Media.
The Business Cloud Services Division offers Internet fax, virtual phone, hosted email, email marketing, online backup, unified communications and CRM solutions. It markets its services principally under the brand names eFax,®, eVoice, FuseMail,®, Campaigner,®, KeepItSafe,® and Onebox,® and operates a messaging network spanning 49 countries on six continents.
The Digital Media Division, created with j2 Cloud Services. November 2012 acquisition of Ziff Davis, Inc.
Ziff Davis, Inc. is the leading digital media company specializing in the technology, gaming and men's lifestyle categories, reaching over 117 million unique visitors per month. Ziff Davis sites include,,,,,, and Ziff Davis also operates NetShelter, the largest community of technology publishers dedicated to consumer electronics, computing and mobile communications. Ziff Davis B2B is a leading provider of online research to enterprise buyers and high-quality leads to IT vendors.
As of December 31, 2015, j2 Cloud Services had achieved 20 consecutive fiscal years of revenue growth.
For more information about j2, please visit

Our Culture:
At j2 Global,®, we work in a culture of collaboration and welcome those who desire to join our growing global community. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.
j2 Global offers competitive salaries, health benefits, a 401K, and company-sponsored events. If you're seeking a dynamic work environment where you can see the direct impact of your performance, then j2 is the place for you.

Essington, PA


Sun, 26 Mar 2017 12:24:43 PDT