Telecommunications Operations Manager
The Department of Campus Technology Services at the State University of New York at Oswego invites applications for a Telecommunications Operations Manager.
Posting Date: March 23, 2017
Review Date: Review of applications will begin April 4, 2017 and will continue until the position is filled.
Salary: Commensurate with qualifications and experience. In addition, the State University of New York provides an excellent benefit package. For more information on benefits for full-time United University Professions (UUP) professional staff, visit:
Date of Appointment: As soon as possible.
Description of Responsibilities: The Telecommunications Operations Manager will work with and lead a team responsible for the installation, configuration and maintenance of the telephone infrastructure for SUNY Oswego. This team is also responsible for all services related to the phone system including voicemail, call queues and billing. Other responsibilities of the team include computer operations, management of the data center, building mail distribution and staffing the main campus phone exchange. This position may require some evening and weekend work.
In addition, will be expected to display a commitment to undergraduate and/or graduate education, and possess communication and interpersonal skills sufficient to work effectively with an increasingly diverse array of students and colleagues.
- Bachelor’s degree with a minimum of one year of professional experience supporting telecommunication systems
- Knowledge of Voice Over Internet Protocol (VOIP) systems
- Demonstrated skills with structured cabling
- Ability to work well under pressure, have excellent customer service skills, and be able to work collegially and effectively in a team environment
- Experience with CISCO VOIP solution including Unity
- 2 years of supervisory experience
- Experience with other CISCO systems
- Experience with managing a data center
To Apply: Please submit a copy of unofficial transcripts, curriculum vitae/resume, and contact information for three professional references to:
If you have any questions about the position, please e-mail:
Application must be complete to be considered. Official transcripts are required prior to hiring.
Visa sponsorship not available for this position.
Description of Department: Campus Technology Services (CTS) is an integrated service organization caring for administrative computing, instructional computing, network services, technology user support and telecommunications. The department delivers a broad set of infrastructure, applications and services that are vital to the operation and mission of the College.
Description of SUNY Oswego: Founded in 1861, SUNY Oswego is a public comprehensive college located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. Named one of "Top Up-and-Coming Schools" in U.S. News “America’s Best Colleges” in 2010, a Kiplinger's “Best College Value” for 2015, and a "Best Northeastern College" by Princeton Review every year since the first edition in 2003, Oswego offers its 8000 undergraduate and graduate students preeminent academic programs in the arts and sciences, business, communications, and teacher education. The College’s success is built on providing students outstanding educational experiences with attention to a liberal arts and sciences foundation, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities. The emphasis on faculty-mentored student research and creative projects is evidenced by Quest, a daylong symposium spotlighting original student research; a stipend program for students engaged in research and creative work; and the Global Laboratory, a STEM-based research abroad program at top-ranked universities around the world. SUNY Oswego is an unusually collegial and vibrant community and is in a time of wonderful opportunities with extensive facilities construction and renovation, a forward-looking strategic plan, and expanded outreach to regional, national, and international communities.
Additional information about SUNY Oswego can be found at www.oswego.edu.
Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students. We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please see our full non-discrimination policy, https://www.oswego.edu/title-ix/non-discrimination-policy.
In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986.
Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing firstname.lastname@example.org.
For Campus Safety information, please see the Annual Security and Fire Report (Clery) on the Human Resources Website: https://www.oswego.edu/human-resources/annual-security-and-fire-report
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at email@example.com.