Technical Support Specialist

Location
Montclair, NJ
Posted
Mar 26, 2017
Institution Type
Four-Year Institution
Montclair State is New Jersey's second largest university. It offers the advantages of a large university - a broad undergraduate curriculum with a global focus, a wide variety of superior graduate programs through the doctoral level, and a diverse faculty and student body - combined with a small college's attention to students.

Posting Date January 24, 2017

Position Title Technical Support Specialist

Vacancy # V-1247

Department CSAM

Division Academic Affairs

Job Description

STATEMENT OF PURPOSE:

Provides computer hardware, systems and software support in the College of Science and Mathematics (CSAM) as a member of the Computer Operations for Research and Education (CORE) group. Responsibilities include configuring, maintaining and repairing the systems in the college's computer labs and classrooms. Supports other systems in the college used primarily for teaching or administrative duties.

MAJOR DUTIES AND RESPONSIBILITIES:


• Provides front line technical support for CORE.
• Provides training and mentorship to CORE student employees.
• Works with CSAM faculty and staff on short-term projects to continue the development of the College's computing resources.
• Responsible for distribution and inventory of equipment and materials.
• Interacts with hardware and software vendors for sales quotes and support.
• Coordinates activities with other staff and organizations that relate to and impact assignedresponsibilities.
• Create and maintain Active Directory OUs, objects and group policies.
• Create and maintain images and system drives in Microsoft Deployment Toolkit for system deployments.
• Maintain and troubleshoot classroom A/V equipment, including but not limited to projectors, control systems, sound systems and audio/video conferencing solutions.
• Create scripts and tools to automate repeated tasks.
• Provides assistance, as needed, in the general operation of CSAM Scientific Computing.
• Conducts special projects, as assigned by the Director of the Computer Operations for Research and Education (CORE).
• Performs other duties, as assigned by the Director of the Computer Operations for Research and Education (CORE).

The above statements reflect the general details considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.



Qualifications & Requirements

PREFERRED QUALIFICATIONS INCLUDE:

• Four years of experience in a computer support or related position.
• Experience in higher education technology support is required, with a preference for experience in a STEM environment.
• Experience in non-academic technology support is required, with a preference for industry-standard systems experience.
• Experience in a non-technology, customer-facing position with significant interpersonal interaction is preferred.
• Ability to work independently to complete tasks with a minimum of supervision.
• Experience with Active Directory configuration and management is required.
• Advanced understanding of the administration and support of Windows systems.
• Experience with Microsoft Distributed File System administration, with a focus on the use of Active Directory objects and policies to control mapping and access to remote file systems.
• Experience with remote desktop administration. Experience with Microsoft RDS and/or Citrix is preferred.
• Experience with virtualized application deployment and administration.
• Intermediate understanding of the administration and support of OS X systems.
• Experience with administrating and supporting UNIX systems.
• Experience troubleshooting A/V systems is required, both for classroom support and for audio/video conferencing. Experience with Crestron control systems is preferred.
• Experience with a scripting language.
• Ability to stay current with new technological advices in computing and how they impact the academic environment.
• Ability to train and mentor student staff members.
• Ability to effectively oversee the distribution and inventory of equipment.

APPROVALS:
Management retains the right to add or change job duties at any time.



Salary Range
Commensurate with Experience


Anticipated Start Date Open until position is filled

Send cover letter and resume to
(include vacancy # if above)

Apply here



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Organizational Marketing Statement:

Building on a distinguished 105-year history, Montclair State University is proud to be a leading institution of higher education in New Jersey. The university's six colleges and schools serve more than 19,000 undergraduate and graduate students in 300 majors, minors, concentrations and certificate programs. Situated on a beautiful, 250-acre suburban campus just 14 miles from New York City, Montclair State combines the instructional and research resources of a large public university in a dynamic, sophisticated, and diverse academic environment.



EEO/AA Statement:

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity. Additional information can be found on the MSU website at www.montclair.edu.


AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION INSTITUTION

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