University of North Texas - Customer Service Representative I

Mar 24, 2017
Administrative Jobs
Academic Affairs
Institution Type
Four-Year Institution
The Business Support Services Department at the University of North Texas System is seeking to hire a Customer Service Representative I to join our team. Performs routine (journey-level) customer service work. Work involves providing external customer service support and receiving and responding to public inquiries for information. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.EXAMPLES OF WORK(These examples are intended only as illustrations of the various types of work performed in positions allocated to this class.)* Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures.* Communicates with the public in person, by telephone, by e-mail or regular correspondence, by fax, or over the Internet.* Enters information into databases, processes letters to customers, and performs other general clerical services.* Reviews and routes mail and other correspondence.* May research information to solve customer service problems.* May prepare, interpret, and disseminate information concerning agency programs and procedures.* May receive and process applications and payments for state services.* May create and maintain activity logs, files, and reports on services.* May interpret and explain rules, regulations, policies, and procedures.* Performs related work as assigned.The University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing. Graduation from High School or GED equivalent and one year of general office or clerical experience; or any equivalent combination of experience, education, and training which provides the following knowledge, skills, and abilities:* Skill in telephone etiquette and courteous communication with public, verbally and in writing.* Skill in evaluating facts or situation to resolve problems.* Knowledge of office practices and administrative procedures.* Skill in the use of standard office equipment and software.* Ability to respond to public inquiries in a timely manner.* Ability to implement administrative procedures; interpret rules, regulations, policies, and procedures.* Knowledge of policies and procedures related to the area of assignment.* Skill in making mathematical calculations and computations.* Ability to keep complex records; to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats.* Ability to establish and maintain good working relationships.* Ability to communicate effectively orally and in writing.* Ability to work with moderate supervision.* Knowledge of safe working procedures related to work performed.