Help Desk Specialist

Employer
Fulcrum Vets, LLC
Location
Annapolis Junction, MD
Posted
Mar 23, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe


Job Description

**DO NOT PROCEED IF YOU DO NOT CURRENTLY HOLD AN ACTIVE TOP SECRET CLEARANCE**

We are looking for a qualified candidate to serve as a Tier 1 & 2 Intelink Services Help Desk Analyst.

Job Description: Provides 24x7 Help Desk support as defined by first response/Tier 1 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment. Shift work is required.

Past Experience: Three (3) years of Help Desk experience with a Bachelor's Degree in a Business, Technical or Math related field. Five (5) years with an Associate's Degree or seven (7) years' experience may be substituted for the Bachelor's Degree.

Company Description
The Fulcrum Vets leadership team offers a wide-range of capabilities to include a solid history of working closely with customers, at all levels, to improve overall performance and reduce Information Technology (IT) costs by knowing their business processes, evaluating current operations, applying operational and business metrics to help manage performance, and maturing complex environments to posture customers and partners to meet changing business requirements. The additional value that the Fulcrum Vets Team brings to the environment is not only our proven program and project management skills and capabilities, but also the hands-on experience in actually delivering the services that make up an IT services capability. Fulcrum Vets understands what it takes to provide our customers and partners a service, and possess the unique capabilities that other Service Disabled Veteran Owned Businesses do not.


Annapolis Junction, MD

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Wed, 22 Mar 2017 09:13:47 PDT

PI97263616