Communications Officer

Lawrenceville, GA
Mar 23, 2017
Institution Type
Four-Year Institution

Position Statement:

Founded in 2005, Georgia Gwinnett College (GGC) is the 31st member of the University System of Georgia. GGC is a premier 21st century four-year liberal arts institution accredited by the Southern Association of Colleges & Schools. With a current enrollment of almost 10,000 students, enrollment is projected to exceed 13,000 students within three years, including both residential and commuter students. Located in the greater Atlanta metropolitan area, GGC provides a student centered, technology-enriched learning environment. Gwinnett County (pop. 850,000+) is home to a variety of businesses, including organizations involved in health care, education and information technology

Position Title:
Communications Officer

Job Category:

Public Safety - 4007010320


Required Documents:
Cover Letter, Other, Resume

This position is responsible for varied clerical work involving processing and maintaining relatively complex police dispatching and emergency alert systems, office records, reports, vehicle parking material. Skilled use of a computer is required in many of the duties. Dispatchers perform difficult technical work in taking emergency calls, logging call information, entering information into emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment and emergency personnel. Dispatchers routinely work independently with the assistance of on-duty campus police and security officers



Administration/dispatch shall perform the following activities.

  • Direct line of communication for the general public and the campus community.
  • Monitors alarm systems and security camera systems.
  • Operates the police and security communications console.
  • Accesses confidential police information.
  • The dispatcher position is non-supervisory. Duties include some administrative tasks.
  • Operates a multi-line telephone system and radio dispatch console.
  • Responds to emergency calls from county E911 system and dispatches the proper responders.
  • Analyzes calls for the best way to handle each call, what type of information to be obtained from the caller and which units should be assigned.
  • Provides campus patrols with requested information via radio.
  • Transmits messages to officers via radio, phone, in writing, or in person.
  • Serves as a liaison for citizen reports, complaints, and officers on patrol.
  • Master the use of the Dispatch Module (Computer Aided Dispatch), Daily Log, and Search Screens in the Department reporting program.
  • Acknowledges officers over radio and records time of acknowledgement.
  • Provides incident numbers and call history information to assigned officers.
  • Writes all calls (telephone and radio) on appropriate forms when Computer Aided Dispatch system is down.
  • Responds to emergency call boxes and emergency alarm phones and dispatches patrol officers.
  • Monitors or receives alarm notification calls and dispatches fire, panic and intrusion alarm responses from the dispatch ctr.
  • Issues parking decals and temporary parking permits. Provide weekend and special events information as requested.
  • Maintains accurate and detailed documentation in a log of all office transactions and events.
  • Prepares 'work orders' for officers on patrol or through the report of community members, and maintains other logs for call box tests, fire alarm tests, etc.
  • Contact appropriate office for guests, vendors, and coordinate opening campus buildings as needed.
  • Enter vehicle registration and traffic/parking citations into the proper system.
  • Collect and document payment for citations.
  • Greet students, families, and visitors coming into the Office of Public Safety.


Commensurate with education and experience with excellent benefits.

Minimum and Preferred Qualifications:

  • Valid Georgia driver's license.
  • High School Diploma or G.E.D.
  • Good computer skills necessary.
  • Prior experience with a public safety organization preferred.
  • Possess current POST Communications Officer certification.

Special Requirements:

  • Successful background check required.
  • No felony convictions.
  • Must be 21 years of age.
  • Will be required to comply with all State and/or College mandated training and certifications.


  • General knowledge of computers.
  • General knowledge of the campus geographical area.
  • Excellent listening skills; excellent communication skills (both written and oral; ability to understand and follow written or oral directions;
  • Ability to proficiently operate all dispatch center and related office equipment associated with dispatcher job responsibilities.
  • Ability to perform shift work and shift rotation.
  • Ability to perform overtime assignments; ability to distinguish between colors; ability to perform tactfully, courteously and proficiently under the pressures associated with the position.
  • Ability to deal effectively with hostile and/or rude persons.
  • Ability to speak clearly on telephone and radio.
  • Ability to work closely with others.
  • Ability to extract pertinent information from a caller or other information source; ability to talk on the radio and phone at the same time.
  • This work may require 24 hour on call assignment, overtime, working weekends, holidays, 8 hour, 10 hour, 12 hour, and rotating shifts.
  • This work will require the incumbent to sit for long periods while monitoring alarm and communications systems and perform repetitive motions.
  • Organize and maintain public safety and general office files.

Position Disclosure:

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Any resulting employment offers are contingent upon successful completion of a background investigation, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, disability, sexual orientation or religion. Georgia is an open records state.

Physical Requirements

Position requires local travel. Ability to lift and carry files and materials. Ability to move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Job takes place in normal environmental conditions.

Work Hours:
Position may require non-standard work hours (nights and weekends).

Position Status:



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