Office Assistant, Dean Access & Completion

Cleveland, OH
Mar 23, 2017
Institution Type
Community College

Department Name Dean Access & Completion

Campus or Location Metropolitan Campus

Vacancy Number 208-17

Reports To Dean, Access & Completion

Recruitment Type External/Internal

Job Category Support Staff

Position Type Full-Time

Union Position Non-Union

Number of Openings 1

Job Description Summary

Provides a full range of secretarial and scheduling support to both the supervisor and department.

Job Responsibilities


• Provides a full range of secretarial and scheduling support

• May manage the state mandated paperwork for the department, as well as required college documents

• Answers phones and screens incoming calls and mail; responds independently to inquiries, drafts responses for leadership review or refers as appropriate

• Coordinates and arranges schedules and meetings, make appointments, prepares agendas, reserves and prepares facilities

• Establishes and maintains general files and records

• May manage supervisor's calendar and schedules his/her appointments

• Arranges programs, events, or conferences at other venues by arranging for facilities and caterer, issuing information or invitations, coordinating speakers, and controlling event budgets

• Creates, maintains and tracks applicable departmental information

• Composes and prepares both routine and confidential correspondence, letters, memos, forms, reports and other documents

• May prepare records, agendas, notices and minutes

• May provide clerical support to the faculty evaluation process

• May attend meetings and transcribes notes

• May arrange travel plans and itineraries and compiles documents for travel-related meetings

• May provide functional supervision to part-time clerical staff, work-study students and student assistants as needed

• Performs other duties as assigned

Required Qualifications



• Associate's Degree and a minimum of two (2) years; OR a High School Diploma (or equivalent) and a minimum of three (3) years of:

o Demonstrated experience in an administrative role with scheduling responsibilities in a fast-paced, multi-client environment

o Demonstrated experience making sound decisions that affect a work unit or team

• Significant related experience may substitute for education


• Possess strong organizational and time-management skills

• Possess excellent written, verbal and interpersonal communication skills

• Ability to foster a team environment and work collaboratively

• Ability to research effectively

• Works accurately with great attention to detail

• Excellent customer service skills and proven ability to develop and sustain productive customer relationships

• Ability to effectively accept direction from multiple levels of the College in various departments

• Possess working knowledge of administrative and scheduling concepts, practices and procedures with the ability to apply to varied situations

• Demonstrated basic proficiency in Ad Astra or an equivalent program

• Demonstrated basic proficiency with Microsoft Outlook, Word, Excel and PowerPoint

• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

• Ability to collaborate on significant projects

• Possess sensitivity to appropriately respond to the needs of a diverse population



• Service Focus
• Communications
• Quality of Work


• Collaboration
• Adaptability


• Time Utilization
• Continuous Improvement

Preferred Qualifications



• Demonstrated experience making sound decisions that affect a work unit or team

• Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

Work Schedule

Monday - Friday, 8:30 a.m. - 5:00 p.m.; occasional evenings and weekends.

Target Hiring Rate/Salary

Special Note

Posting Open Date 03/22/2017

Repost Date

Posting Close Date

Open Until Filled Yes

For full consideration, apply by this date

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • LinkedIn
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference

Required Documents Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents


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