Learning Center Program Assistant III

Mar 22, 2017
Institution Type
Four-Year Institution

Learning Center Program Assistant III

University of San Francisco

Job Summary:


The Program Assistant is a critical staff member within The Learning & Writing Center (LWC) in the Division of Student Life. Under the general supervision and direction of the Assistant Director, the Program Assistant is responsible for providing administrative support to LWC programs and staff, serving a university-wide undergraduate and population of over 10,000 students on the main campus and at the branch campuses (Orange County, Pleasanton, Santa Rosa, San Jose and Sacramento).

The Program Assistant will work with LWC staff in developing and implementing new and on-going administrative functions, including coordinating all outreach and communication for the Learning and Writing Center, overseeing front desk operations, and monitoring all scheduling and record keeping systems. In fulfilling that charge, the Program Assistant will take into account the overall best interests of the center by working with other units to ensure the best and highest use of the center's resources. Furthermore, the Program Assistant will ensure that the University's Vision, Mission and Values Statement, and Strategic Initiatives are the foundation of administrative functions.

As a member of the larger staff within Student Life, LWC supports student development in the Jesuit Catholic tradition. The mission of Student Life is to fully support holistic student development within a social justice framework that prepares students to be caring, socially responsible citizens in our global and local community.

Job Responsibilities:


Serve as initial point of contact for students, faculty, and staff as well as Learning Center tutors
Monitor all communication with these groups for consistency
Provide appropriate campus referrals to students
Coordinate service requests from various campus departments and community members
Assist Director and Assistant Director in fostering a warm, student-friendly learning environment
Coordinate front desk and LWC operations
Hire, train, supervise and evaluate front desk student staff
Approve front desk and peer tutor timesheets
Attend weekly meetings with Learning Center leadership team
Coordinate staff schedules for front desk and tabling events
Monitor and maintain Writing Center Schedule
Serve as point of contact for Writing Center preceptors working in the center
Work closely with Writing Center Director to address center issues
Oversee the maintenance of Learning Center supplies, resources, and equipment
Utilize staff to ensure Learning Center space appears clean, organized, and inviting
Support Directors in the management of tutor requests from students at the Hilltop, online, and branch campuses
Maintain LWC social media (Facebook, Twitter, Instagram, and blog)
Maintain LWC database, server, website, and Canvas pages
Monitor LWC email accounts
Monitor and maintain appointment scheduling system
Monitor and record math and calculus placement tests scores
Coordinate Learning Center events and staff activities
Coordinate Learning Center marketing and publicity efforts
Develop and implement novel display boards both inside and outside of the center
Identify and reserve space for Learning Center trainings and events
Collect and analyze usage data to inform LWC changes
Submit LWC operations report each semester
Perform other duties as needed

Minimum Requirements:

· Post high school education preferred. Three years of increasing experience performing related work or related education, preferably in a higher education or business setting. Experience in student services/academic support preferred.

Additional Knowledge, Skills, and Abilities:

· Demonstrated interpersonal abilities, including maintaining a calm and professional demeanor while interacting with staff, faculty, and the general public in a high-pressure environment. Able to respond compassionately to students under stress, and to quickly provide them with support, accurate information, and referrals. Previous experience working with international students and in a multicultural setting preferred.
· Must value and be able to provide “service to others.”
· A strategic thinker with a demonstrated ability to take the initiative and participate in the development of the Learning & Writing Center.
· Proven ability to maintain confidentiality and ability to prioritize while attending to a large volume of routine work.
· Proven ability to provide high-quality, administrative support to a busy university department. Able to respond quickly to priorities set by the department directors, and to then work independently without close supervision and as a member of a team, handling diverse situations and meeting demanding deadlines.
· Flexible and readily adaptable to change and an expert problem-solver who is capable of exercising good, independent judgment in a dynamic, fast-paced environment. A proven multi-tasker with excellent organizational skills who can manage complex projects and prioritize while producing high-quality work.
· Advanced oral and written communication skills including the ability to draft correspondence, speeches, and other communications materials, using correct grammar and punctuation. Excellent proofreading skills required.
· Knowledge of standard office procedures, functions, and equipment. Demonstrated ability to use technology to streamline operations. Proficient in Macintosh and Microsoft applications required, and additional familiarity with PCs preferred. Experience with desktop publishing software and equipment to design and produce high-quality publications preferred. Proficiency in university database systems (Banner, Salesforce, Drupal, PeopleAdmin) and with Google Drive preferred.
· Have or quickly develop an understanding of academic policy and administrative operations.
· Exceptional customer service experience required.

For information on how to apply, please visit the following link: www.usfjobs.com

EEO Policy
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.


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