Riverbat Ambassador - Culinary, Hospality, & Tourism

Austin, TX
Mar 22, 2017
Institution Type
Community College

General Statement of Job

To provide a positive and engaging experience for prospective students and current students through collegewide programming, and to act as a representative of student input regarding Areas of Study and Pathways processes.

Position Information
Location Multiple Locations Hours 15 Hours/Week Monday-Friday, plus occasional weekends and evenings Salary $11.00/hr FLSA Status Non-Exempt Reports To Coordinator, Student Life Criminal Background Check Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Represents Austin Community College (ACC) and the college's mission and core values in a positive and friendly manner through engaging experiences for current and prospective students.
  • Serves as a student representative in each Area of Study in association with faculty coordinators, advisors, and counselors. Facilitates peer to peer presentations at Area of Study information sessions regarding Student Life programs, specifically student organizations, Common Service Experience, First Year Experience, Success Series Workshops, and Male Leadership Program.
  • Facilitates discussion with students, gathering data, obtaining their reactions and opinions regarding new pathways systems, and related processes for input into Pathways Implementation Team. Participates in and co-facilitates student focus group regarding Area of Study processes.
  • Provides important public relations and outstanding customer service at collegewide programs such as Welcome Week and Riverbat Bash; performs assigned tasks at designated focus groups and Area of Study sessions, and general ACC tours.
  • Informs new and returning students about the many resources available to them at ACC: academic programs, faculty and students, physical facilities, social opportunities, and student support services through activities and events on campus. Provides supplemental information regarding Student Life opportunities to prospective students during general tours facilitated by Enrollment Management.
  • Participates in ACC and Student Life Marketing such as Student Life Chronicle, blogging, social media, and advertisements in collaboration with Public Information and College Marketing. Participates in marketing and social media regarding Area of Study topics such as student organizations, programs, conferences, and professional development opportunities.
  • Supports college stakeholders in promoting co-curricular activities, career exploration, and experiential opportunities for current and prospective students as related to Area of Study.
  • Provides leadership in the collection of quality periodic updates regarding student involvement in Area of Study, student organizations, and involved student leaders.
  • Works in alignment with Student Life to create a strong Riverbat Community.
  • Facilitates collegewide events across ACC District. Facilitates schedule-building workshops during peak registration in collaboration with Student Services.
  • Attends departmental trainings to gain knowledge and information in: Enrollment Management, Advising, and Student Life. Attends Area of Study information sessions to become familiar with process.

  • Knowledge

    Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Customer service techniques.


    Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Maintaining an established, yet variable work schedule, including occasional evenings and weekends.
    • Effectively using interpersonal and communication skills, including public speaking and group presentations.
    • Contributing as a team member and assisting with the organization and implementation of events, activities, and programs.
    • Providing timely assistance and information to other ACC departments, faculty, staff, students, visitors, and campus groups.

    Technology Skills

    • Demonstrated proficiency using standard office software applications.

    Required Work Experience

    • One year experience working with students and/or the public.

    Required Education

    • Must be a current ACC student enrolled in credit classes at least two semesters in academic year.
    • Declared major must be within job posting title Area of Study. See http://sites.austincc.edu/areasofstudy/ for more information.

    Preferred Education

    • Completed 12 credit hours at Austin Community College.

    Special Requirements

    Licenses/Certifications; Other

    • Must maintain a 2.5 cumulative GPA.
    • Good academic standing.
    • Valid Texas Driver's License and reliable transportation needed for local Austin area travel.

    Physical Requirements

    • Work is performed in a standard office environment.
    • Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
    • Occasional lifting of objects up to 10 pounds.

    Other Preferred Qualifications

    • Knowledge of Austin area and ACC campus locations.
    • Experience in data collection and analysis.


    • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

    ACC Benefits Overview

    Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.


    The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


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