Mar 22, 2017
Institution Type
Four-Year Institution

Duties: This position is responsible for the leadership, planning and management of central and auxiliary functions for Executive Director, Business Services, and Residential & Hospitality Services (RHS) reporting units, including Budget, Finance & Administrative Services. Reports to Executive Director and is a member of the RHS senior leadership team. Supervises Assistant Manager, RHS Communications. Works closely with department directors, managers and staff as part of the Business Services Division (BSD)/RHS management team to ensure best practices in cross unit initiatives and achieving unit goals, and financial and service excellence across all units. Leads divisional initiatives, including operations, communications, and customer service. Drives implementation across departments/units & ensures consistency while providing for appropriate customization. Accountable for helping to establish RHS goals & metrics; survey & data gathering, benchmarking & analysis; & management of reporting. Oversees & quality assures RHS communications in consultation with BSD Communications. Represents Exec Dir & RHS departments in collaborative opportunities, building & managing working relationships/partnerships throughout the University and externally, including consultation with multiple constituent advisory groups.

Residential & Hospitality Services (RHS) operates 7 days per week, 24 hours per day, including all University recognized holidays. Accordingly, this position may be required to work occasionally on the weekends or in the evening in support of key RHS activities (eg. move in/out).

Qualifications: A Bachelor's Degree and 7 years to 10 years of experience or equivalent combination of education and experience is required. Master's degree in Higher Ed or equivalent preferred. Demonstrated excellent communication skills both oral & written, including the ability to collaborate effectively with a diverse constituent group required. Ability to successfully manage highly complex projects & new initiatives not previously performed at the University of Pennsylvania required. Experience working independently while engaging resources across multiple work functions to help achieve goals required. Ability to multi-task and function in situations with changing priorities required. Prior supervisory experience required. Familiarity with service provision in a University environment is desired. Requires availability & willingness to work occasionally on the weekends or in the evening in support of key RHS activities.

Reference Number: 95-25272

Salary Grade: 029

Employment Type: Exempt

Org: RHS Central Services

Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Job Family: G-Student Services

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