Information Technology Support Technician I/II (Temporary)

Location
94539
Posted
Mar 21, 2017
Institution Type
Community College


Ohlone College

Information Technology Support Technician I/II (Temporary)

Position Description
Ideal Candidate Statement:
Ohlone College seeks to employ faculty members who have a passion for teaching and learning and a strong commitment to the missions and ideals of the community college. We are looking for excellent teachers who are student-oriented in their approach and dedicated to student success. An ideal candidate will be skilled in generating student engagement in learning. Innovative teaching strategies are encouraged at Ohlone, including collaborative learning and the active use of technology. Continuous professional development is highly valued. We are looking for faculty with enthusiastic interest in curriculum and instructional improvement through ongoing critical thinking about student learning outcomes in courses and programs.

The ideal Ohlone faculty member will have strong leadership skills and an interest in active participation in college-wide activities. Excellent communication skills with students, staff and faculty peers are essential. We are looking for faculty who are flexible in their work and adaptable to change. Ohlone prides itself as a Learning College with the motto of “A World of Cultures United in Learning” and we are looking for faculty who embrace diversity in serving students of varied backgrounds and learning styles. The College is committed to environmental sustainability and looks to all employees to support this important goal.

Position:
Under the direction of the Director- Information Technology Technical Services, respond to client inquiries regarding computer, password and software support; troubleshoot and resolve software and hardware related problems; prepare computers and peripherals for distribution and redistribution to end users and disposal as required; provide technical support for computer and technology issues.



Desirable Qualifications:
This is a temporary position.

Information Technology Support Technician I:

The Information Technology Support Technician I classification is the entry level position in the series. Incumbents troubleshoot and perform minor repairs on computers. The Information Technology Support Technician II classification is the senior level position in the series. Incumbents are responsible for more troubleshooting more complex technical issues and identifying new technologies for usage by the College.

Information Technology Support Technician II

The Information Technology Support Technician II classification is the senior level position in the series. Incumbents are responsible for more troubleshooting more complex technical issues and identifying new technologies for usage by the College. The Information Technology Support Technician I classification is the entry level position in the series. Incumbents troubleshoot and perform minor repairs on computers.

Duties and Responsibilities:
Information Technology Support Technician I:

Respond to client inquiries regarding computer, password and software support; troubleshoot and resolve software and hardware related problems.

Prepare computers and peripherals for distribution and redistribution to end users and disposal as required; perform upgrades on older computer equipment; maintain records of equipment and malfunctions.

Provide technical support for computer and technology issues; provide instruction to personnel in the operation and care of assigned equipment and software; review and prioritize work orders.

Operate a computer and assigned software programs and a variety of hand and power tools; perform equipment tests using specialized equipment

Prepare and maintain a variety of reports, records and files related assigned activities.

Communicate with administrators, personnel and outside organizations to coordinate activities, resolve issues and conflicts and exchange information.

Attend a variety of meetings as assigned.

KNOWLEDGE OF:
Computer hardware systems, software applications and languages utilized.
Materials, methods and tools used in the operation and repair of computer and network systems.
Record-keeping techniques.
Technical aspects of field of specialty.
Oral and written communication skills.
Laws, rules and regulations related to assigned activities.
Inventory methods and practices.
Proper methods of storing equipment, materials and supplies.

ABILITY TO:
Respond to client inquiries regarding computer, password and software support.
Troubleshoot and resolve software and hardware related problems.
Prepare computers and peripherals for distribution and redistribution to end users and disposal as required.
Provide technical support for computer and technology issues.
Make routine equipment adjustments and perform routine maintenance.
Communicate effectively both orally and in writing.
Prioritize and schedule work.
Maintain records and prepare reports.
Work cooperatively with others.
Plan and organize work.

Information Technology Support Technician II:

ESSENTIAL DUTIES:
Respond to client inquiries regarding computer, password and software support; troubleshoot and resolve software and hardware related problems.

Prepare computers and peripherals for distribution and redistribution to end users and disposal as required; perform upgrades on older computer equipment; maintain records of equipment and malfunctions.

Provide technical support, including helpdesk support, for computer and technology issues; provide instruction to personnel in the operation and care of assigned equipment and software; review and prioritize work orders.

Identify new technologies, software and trends for PC and Apple computers; provide recommendations of replacement and upgrades of operating systems and software.

Operate a computer and assigned software programs and a variety of hand and power tools; perform equipment tests using specialized equipment

Prepare and maintain a variety of reports, records and files related assigned activities.

Communicate with administrators, personnel and outside organizations to coordinate activities, resolve issues and conflicts and exchange information; communicate with vendors and contractors to resolve technical issues and problems.

Attend a variety of meetings as assigned.
KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:
Computer hardware systems, network operating systems, software applications and languages utilized.
Materials, methods and tools used in the operation and repair of computer and network systems.
Techniques of troubleshooting computer and technology hardware and software.
Record-keeping techniques.
Technical aspects of field of specialty.
Oral and written communication skills.
Laws, rules and regulations related to assigned activities.
Inventory methods and practices.
Proper methods of storing equipment, materials and supplies.

ABILITY TO:
Respond to client inquiries regarding computer, password and software support.
Troubleshoot and resolve software and hardware related problems.
Prepare computers and peripherals for distribution and redistribution to end users and disposal as required.
Provide technical support for computer and technology issues.
Make routine equipment adjustments and perform routine maintenance.
Communicate effectively both orally and in writing.
Prioritize and schedule work.
Maintain records and prepare reports.
Work cooperatively with others.
Plan and organize work.

OTHER DUTIES:
Perform related duties as assigned.

Minimum Qualifications:
Information Technology Support Technician I:
EDUCATION AND EXPERIENCE:

Any combination equivalent to: graduation from high school supplemented by college-level course work in computer science or related field and one year experience in the installation, maintenance and repair of computer systems, peripherals and related equipment.

LICENSES AND OTHER REQUIREMENTS:

Valid A+ Certification.

Information Technology Support Technician II:

Any combination equivalent to: graduation from high school supplemented by college-level course work in computer science or related field and two years experience in the installation, maintenance and repair of computer systems, peripherals and related equipment.

Starting Salary Range:
IT Tech I: 29.60 IT Tech II: 32.57

Posting Detail Information
Posting Number:

Number of Vacancies: 1

Desired Start Date:

Position End Date (if temporary):

Close Date:

Open Until Filled: No

Equivalency:
If you do not meet minimum qualifications as stated, a completed equivalency portfolio with all related documents must accompany the application or your packet will not be considered. The equivalency form could be found on our website at: http://www.ohlone.edu/org/hr/jobs/docs/equivalencyform-forfacultycandidatestocomplete.pdf

Foreign Transcripts:
Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.

Benefits Statement:


Immigration Reform & Control Act of 1986:
Applicants selected for positions will be required to provide identification and employment eligibility as outlined in the federal “Immigration Reform & Control Act of 1986.”

District Statement:
A multi-campus single community college district, Ohlone College is located in the southern portion of the San Francisco Bay in California; serving 12,000 students per year. The District has a main campus in the City of Fremont and a newly constructed campus in the City of Newark. Ohlone College is an ethnically diverse institution that promotes innovation and continuous improvement in departments and divisions. The College is named for the native population living in the area when Mission San Jose was founded. The Fremont campus is located just south of the historical Mission. The Newark Campus is located near Interstate 880 and emphasizes programs in health, environment, and technology.

EEO Statement:
The District is strongly committed to the principles of equal opportunity and to hiring qualified staff who reflect the diversity of our community. The District encourages a diverse pool of applicants and does not discriminate on the basis of sex, race, religious creed, color, national origin, ancestry, age (40 or over), medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, disability, military and veteran status, pregnancy/childbirth/breastfeeding or related medical condition or any other protected basis in any of its policies, practices, or procedures. The college encourages applications from all qualified applicants.

If you have a disability and are in need of special services, equipment, or facilities in order to apply or interview for this opening, please call the Human Resources office at: (510) 659-6088.

Conditions of Employment:
Offers of employment are contingent upon Governing Board approval. Employment with Ohlone Community College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit official transcripts and proof of freedom from tuberculosis. In addition you will be required to provide identification and employment eligibility as outlined in the federal “Immigration Reform & Control Act of 1986.” Pre-employment tests and/or medical examinations may be required. Ohlone Community College does not sponsor H1B visas. Employees must sign the Oath or Affirmation of Allegiance and submit fingerprints for CA Department of Justice clearance.

To apply, visit: https://employment.ohlone.edu



jeid-424c821a954e0a4f9907cb567d824bea